Senior Administration Manager
Administration and Facilities Operations• Headed administration and facilities operations across PAN India and Bangladesh.• Managed daily operations across multiple departments, including Admin, Facilities, Housekeeping, Cafeteria, and regular Maintenance.• Maintained service delivery at the highest standards, addressing risks to minimize operational losses.• Ensured operational units supported all quality and policy areas.• Developed SOPs and SLAs for administrative and… Show more Administration and Facilities Operations• Headed administration and facilities operations across PAN India and Bangladesh.• Managed daily operations across multiple departments, including Admin, Facilities, Housekeeping, Cafeteria, and regular Maintenance.• Maintained service delivery at the highest standards, addressing risks to minimize operational losses.• Ensured operational units supported all quality and policy areas.• Developed SOPs and SLAs for administrative and facilities functions.Team Mgmt and Development• Actively fostered individual and team development.• Monitored team compliance with regulations and security protocols.Process Improvement and Compliance• Identified, reviewed, and implemented process improvements to enhance efficiency.• Ensured compliance with best practice standards with legal team support.• Represented India & Bangladesh for internal and external audits, ensuring compliance with ISO certification and safety standards.Change mgmt and Planning• Assisted in planning, communicating, and implementing changes to ensure seamless transitions with minimal service disruptions.• Managed space utilization and enhancements, aligning with recruitment plans and stakeholder input.Project and Budget Mgmt• Oversaw project budgets, timelines, and specifications, ensuring timely and within-budget completion.• Collaborated closely with requesters to analyze procurement requirements and initiate sourcing processes within specified timeframes.• Sought legal team input on standard agreement terms for renewals and contracts.• Drove cost-effective processes for employee travel and accommodation.• Managed employee reimbursements and insurance renewals with finance team support.• Oversaw budgeting and expense monitoring using administrative budget tools, tracking Capex and Opex expenses, and regular maintenance costs.• Held accountable for delivering facilities according to KPIs, evaluating performance with feedback tools. Show less