- Handled North America, Canada, United Kingdom, Ireland and France region via Chats, Emails and Cases with regards to Account Take Over, Disputes/claims, Fraud/Limitations,Financial Crime, Security, System and Payments queue.- Worked on all types of Disputes/Claims, Merchant and Buyer Payments and concerns, Chargeback and Fraud related concerns and made the decision with the best possible resolution.- Checking and updating KYC profiles in accordance with Global Standards on the respective country.- Review and analyze the transactional activity (Transaction Monitoring) for Suspicious/Unusual Patterns using various internal tools and escalating the concerns appropriately to Fraud Investigations if needed.- Working on Account Take Over, Fraud/Limitations, Buyer Risk Operations (BRO), Seller Risk Operations(SRO), Merchant Support (MS), Know Your Customer/Business (KYC/KYB).

• Provided technical and customer support for the US product "Cricut" and associated software• Handled concurrent chat sessions using Zendesk and achieved high customer satisfaction ratings• Assisted customers in utilizing the product effectively

• Supported a US credit card company as a customer support specialist• Handled chats and emails, resolved customer issues, and provided quick resolutions• Transitioned from sales to customer service support and received recognition for performance