Apfs - Investigation And Regulatory Specialist (Global)
- Handled North America, Canada, United Kingdom, Ireland and France region via Chats, Emails and Cases with regards to Account Take Over, Disputes/claims, Fraud/Limitations,Financial Crime, Security, System and Payments queue.- Worked on all types of Disputes/Claims, Merchant and Buyer Payments and concerns, Chargeback and Fraud related concerns and made the decision with the best possible resolution.- Checking and updating KYC profiles in accordance with Global Standards on the respective country.- Review and analyze the transactional activity (Transaction Monitoring) for Suspicious/Unusual Patterns using various internal tools and escalating the concerns appropriately to Fraud Investigations if needed.- Working on Account Take Over, Fraud/Limitations, Buyer Risk Operations (BRO), Seller Risk Operations(SRO), Merchant Support (MS), Know Your Customer/Business (KYC/KYB).
