• Creating e-learning, theme based gamified and simulated learning solutions using tools like Articulate Storyline, Camtasia and Vyond• Project managing, end to end learning solutions using the ADDIE principle• Creating commercial offering pitch basis effort calculation, resource deployment and project duration• Collaborating with key stakeholders to identify learning needs, conducting need assessments, creating actionable strategic plans • Analysing and reporting communication and soft skills performance related business results to stakeholders• Participating in client and stakeholder meetings to discuss and review business achievements• Analysing of the existing behavioural and soft skills competencies and developing customized learning solutions, facilitating training sessions and measuring and reporting quantifiable outcomes• Vendor management and deployment of various courses identified through TNI/TNA for various competencies across the organization • Formulating and reviewing training outlines and determining appropriate instructional methodologies and formats• Preparing Pre-training and Post training evaluation tools and kits; identifying potential areas for grooming employees through regular assessments and mentoring to develop appropriate modules• Involved with front line and hierarchy hiring along with Post training assessments to gauge on shop floor capability

• Instrumental in transitioning the process that handled the creation of Scorecards for all back-office operations responsible for inventory forecasting and work force management• Pivotal in creating a process to enable functional expansion of Business Performance Management via on-line knowledge transfer• Demonstrated abilities in facilitating the escalation of technology issues to the respective technology groups, including support to the System Assurance group while piloting an application

• Functioned as a Subject Matter Expert (SME) and handled the migration of a collection process to Hyderabad• Played a major role in the implementation of classroom training on the floor & to get trainees hands on with the process• Served as a part of the pilot batch that worked on both the collection platforms, supporting the inventory management team by processing accounts basis the volume. The role involved 50% production and 50% of live monitoring of team members and subsequent feedback• Capably trained in Skip Tracing to assist with high Inventory• Created reports to gauge productivity via Graphical/Tabular representation using Excel and Minitab, apart from performing the functions of a Process Developer