As a key account manager at Dunzo, I managed multiple large-scale accounts in the hyperlocal delivery sector, ensuring customer satisfaction, retention, and loyalty. I also negotiated contracts, prices, and terms with vendors and suppliers, resulting in cost savings and revenue growth for the company.Prior to that, I worked as a procurement manager at Dunzo and a senior operations manager at Intelligent Retail, respectively. In these roles, I oversaw the end-to-end supply chain processes, from warehouse operations and inventory management to logistics and quality control. I implemented process improvements and best practices that enhanced efficiency, productivity, and performance. I also led and supported teams of up to 15 members, fostering collaboration and communication. I have an MBA in Finance from Bharathiyar University and a B.Com in Accounting and Marketing from Bangalore University. I have developed strong skills in crisis management, spoken English, and communication, which have helped me excel in my career. I am passionate about solving complex problems, delivering value to customers, and learning new things. I am looking for new opportunities to leverage my skills and experience in the supply chain and delivery industry.