Developing solutions that benefit over 6000000+ citizens, with a focus on industry workers.

• Provided IT support on UTD’s student/staff management services to 33000+ students, staff and faculty.• Trained and mentored 5 analysts every semester, fostering their growth and success at the IT Helpdesk.• Performed network troubleshooting on various devices and enabled cross-communication between the help desk and 15 specialized tech teams, reducing 2+ days of escalation delays.• Initiated a task gamification project with leadership to improve ticket efficiency, leading to 2.5x… Show more • Provided IT support on UTD’s student/staff management services to 33000+ students, staff and faculty.• Trained and mentored 5 analysts every semester, fostering their growth and success at the IT Helpdesk.• Performed network troubleshooting on various devices and enabled cross-communication between the help desk and 15 specialized tech teams, reducing 2+ days of escalation delays.• Initiated a task gamification project with leadership to improve ticket efficiency, leading to 2.5x faster ticket resolutions. Show less

• Offered quality support on various UTD software services through calls, emails and webchats. Utilized Amazon CCP, TeamDynamix, Microsoft Azure, Office 365 and PeopleSoft online for ticket resolution and helpdesk duties.

• Collaborated with the airmen of Luke Air Force Base on developing a mixed-reality approach to flight de-briefing visualized through a Microsoft HoloLens 2. • Brainstormed with the design, development, and 3 other teams, ensuring clear communication about project goals.• Developed flight model simulations with Unity's Mixed Reality Tool Kit through parsed .csv file input containing flight data attributes such as pilot ID, roll-pitch-yaw, location co-ordinates etc. • Constructed an… Show more • Collaborated with the airmen of Luke Air Force Base on developing a mixed-reality approach to flight de-briefing visualized through a Microsoft HoloLens 2. • Brainstormed with the design, development, and 3 other teams, ensuring clear communication about project goals.• Developed flight model simulations with Unity's Mixed Reality Tool Kit through parsed .csv file input containing flight data attributes such as pilot ID, roll-pitch-yaw, location co-ordinates etc. • Constructed an ETL pipeline with Spark SQL to process raw data provided by the Air Force Base, making processing 12% faster than a traditional Hadoop based pipeline.• Constructed a AWS environment to host the app with S3, Multi-AZ and CloudFront to provide high-availability and resilience. Show less

• Assisted Dr. Yoshihiro Kobayashi in teaching tasks and grading assignments for CPI 111(Intro to Game Development) and CPI 311(Game Engine Design).• Tutored students on coding assignments (C#, Unity and C++).

• Coordinated with faculty in introducing incoming freshmen to the STEM experience at ASU and directing them towards resources available in enhancing their academics and career. Held lectures and office hours, answered numerous queries from students about Computer Science as a potential career.