Rohith Makam Email & Phone Number

Dunstable, England, United Kingdom

Newbury, England, United Kingdom

Milton Keynes, United Kingdom

- Involved in improvement of the monitoring process by automating the system- Interacting with Customers/Clients.- Own the Support and Service management aspect for all Product lines across Avalon System.- Provide 24/7 support to maintain Application Availability and also to be on-call in round robin- Implement Outages and Change plan for any new release - Perform Dress Rehearsal of the packages to be deployed to assess the correctness.- Check regression test & performance test results where applicable prior to approve the Change.- Carry out proactive Sanity Check and also Application Maintenance & Enhancements (planned and scheduled)- Review and update Support Process in place/ ASG Guidelines documents as per changes - Gather Implementation Strategy, Conduct review calls, Knowledge transfer calls and develop the Implementation plan.- Deliver efficiencies through Automation, optimization and proactive monitoring using tools.- Carry out Incidents and Problem Management activity- Produce System Availability Report, Database Statistics, volumes Report on a weekly/monthly basis- Ensure the release deployed/implemented is working as expected and to ensure system is stable.- Provide User Technical Support and provide information to resolve customer queries and clarification.- Manage the expectations of the Retail business stakeholders- Functionally manage both BT SLA’s and OLA’s between different up & down stream systems. Managing and delegating tasks within the team.

Mumbai Area, India

- Analysis, Understanding requirement, Coding, Testing, Review and Defect fixing.- Design & development and managing the end-to-end services- Involved in Preparing Technical Specification.- Created PL/SQL stored procedure and modified Pro*C process to implement the custom functionality.- Modified Database Packages, which involves three-layer architecture i.e. Object Layer, Data Layer and Process Layer, Stored Procedure, functions and triggers.- Creating UNIX scripts to implement the custom functionality.- Carry out unit testing, next box testing, performance testing of the code developed- Prepare implementation document and test the same- Co-ordinate activities between onsite and offshore.- LIVE trial support and problem resolution.

Msc (Information Systems), Information Technology

Bachelor Of Computer Applications, Information Technology