Rohit M Email and Phone Number

● Over 8 years of experience developing and customizing ServiceNow applications, specializing in ITSM, ITAM, ITOM, HRSD, and PPM, driving process efficiencies across organizations.● Enhanced ServiceNow security protocols to restrict backend access, achieving over $100,000 in annual savings through prevention of unauthorized data access.● Built scalable workflows with App Engine Studio, reducing development time by 30% and increasing efficiency across multiple projects.● Led predictive analytics initiatives within ITSM, resulting in a 50% reduction in incident rates and enhanced service reliability.● Designed responsive, user-centric UIs with ServiceNow UI Builder, boosting portal engagement by 35% and improving user experience.● Integrated IRM within ServiceNow for comprehensive risk management, improving mitigation strategies and reducing risk by 25%.● Automated HRSD processes to enhance issue routing and resolution efficiency, achieving a 25% reduction in response times.● Implemented complete ITAM processes in ServiceNow, optimizing IT spending by 20% and strengthening security with efficient asset management.● Configured PPM workflows and dashboards to align projects with business goals, optimizing resource allocation and improving project outcomes.● Streamlined incident, change, and problem management processes, reducing incident resolution times by 20% and repeat issues by 30%.● Saved testing time and increased accuracy by automating ServiceNow application testing and verification through Automated Test Framework (ATF).● Improved deployment processes and application performance by leveraging cloud platforms (AWS, GCP, Azure) and CI/CD tools (Docker, Kubernetes, Jenkins).● Achieved a 30% improvement in operational efficiency and reduced incident response times by implementing ITOM and change management.● Conducted training and knowledge-sharing sessions to empower client teams, driving platform adoption and maximizing ServiceNow ROI.● Collaborated with cross-functional teams to gather requirements, define processes, and ensure successful user adoption of ServiceNow solutions, enhancing interdepartmental coordination and productivity