Rohit Jindal Email & Phone Number

Atlanta, Georgia, United States

Cary, North Carolina, United States

Cary, North Carolina, United States

• Single Point of Contact for Customer VPs, CXOs and Director for all Application Production Operations• Weekly Meeting with Portfolio Managers, Head of Application Support to gather feedback and take corrective actions• Responsible for managing team based out of multiple locations including US, UK , Canada and India.• Monthly Meeting with VPs and business holders to review the performance of the application support and gather feedback• Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs.• Validate and review and the performance based on predefined SLAs on timely basis• Manages Engagement/project risk to ensure that the firm’s risk policies as well as risk to client ‘s business interest are aligned at all times.• Consistently reviews and analyses standard and quality of team deliverables and implements changes, as necessary.• Delivery Excellence and Stabilization of engagement viao Automation to Ticket Resolutiono Automation of Application Checkoutso optimization of team via right skilled matrixo maintain optimized near shore and offshore team• Meets regularly with client and client teams to understand issues, anticipate needs, and address the same.• Drive new business opportunities and work with internal stakeholders to provide appropriate solution to customer• Track the progress of Statement of work to ensure completion as per planned time and schedule• Provide new proposal for End-of-Life Application for upgrade or movement to cloud• People Management by Mentoring existing team for upskill and inputs for right skill matrix• Delivering of Minor enhancement for 3500 hrs.• Track the progress of End-of-Life Application upgrade program and ensure the completion of same• Participate and provide guidance for Data Center Refresh program to align the application based on available schedule for migration• Approval for all Invoicing, Penalties etc. for all application production operations

Bangalore

• Responsible for Technical Delivery for upgrade Project in the short span of 3 – 4 months.• Responsible for implementation of Siebel UCM • Day to Day tracking of Projects deliverable like HLD, Technical Design, and Development and with focus on On-Time and within Budget delivery.• Never missed the timeline for implementation.• Over all Handling Multiple Teams with total team size of 150+ across multiple location with the revenue of $10+ Million• Weekly/Monthly meeting with Client for Project Status, Weekly Deliverables. Risk discussion, Escalation handling.• Coordination with multiple account delivery from various location.• Effective tracking and review to ensure successful deliverables with Zero defects• Customer and internal communication with all Stakeholders• Risk and escalation management• Providing the Weekly/Quarterly/Monthly Dashboard to senior management• Review and submission of New SOWs• Responsible for People management with minimum attrition• Invoicing: approving, submission of invoices and tracking for paymentsMajor Achievement’s:• Completing the Complex implementation of Siebel UCM and EDQ integration in 3 Months• Running Multiple Upgrade Projects with the tight timeline of 3 -4 months for complex application• Stabilization of Application Support by implementation of NG Levers• Improved customer satisfaction with CSAT of > 6.5 for all the engagement.• Operational Excellence: Improvement of Operation Margins by eliminating redundancy and effective and shared utilization of resources.• Initiated Six Sigma Project for improvement of SLAs for Mazda Europe CRM Support.

Bengaluru Area, India

• Managing the support and enhancement for 20+ application including Siebel, SAP, Mainframe, Leasing, DWH, SAP HANA, eBiz etc with the team size of 130+ with Annual Revenue of 8 – 10 Million USD.• Daily/Weekly tracking of all CSLs and KMs.• Monthly/Quarterly Progress Review of the engagement with PB CIO, Vice Presidents and Senior Wipro Management• Responsible for Transition of new application under Support with the help of transition manager located at onsite using BTRT and RTRT model.• Customer Escalation Handling and Management till closer, SPOC for all Canadian region client executive team including GM, VP, Directors from IT and Business• Governance: Weekly and Monthly Status report and review with Customer Stakeholders.• Governance: Proactive issue identification and addressing the same, before conversion to critical issue.• Weekly meeting with Client IT Directors for tracking the progress of their applications• Risk and Issue tracking, resolving and escalation to senior management depending on need.• People Management including Rookie Mentoring, Leadership identification, Progression etc• Responsible for delivery of Minor Enhancement average of 2000 HRs/Month using Factory and Agile methodologies.• Support and Lead the Account and Organization initiative like NC, Ticket Reduction, PB Academy, Crystal Portal, Rookie Planning etc.• As a NG Change Leader was responsible for mentoring and successful adoption of NG levers across Onsite and Offshore.• Directly Responsible for improving the Operating Margins for the engagement. This was delivered by Optimizing Manpower cost (~27% Team reduction at offshore and ~15% at onsite)• Support for any new SOW preparation and review application SOWsMajor Achievement’s:• Annual Customer Satisfaction of 7 out of 7 for the support engagement• Operational Excellence: decrease in backlog, Reduction in Aging tickets• Operational Excellence: Increase in Incident SLA from 75% to 98%

Mississauga, On, Canada

Overall responsibility of managing Pitney Bowes NextGen Program for Canada RegionProgram Management for various technologies for Application and Infra Apps: Siebel, SAP, Mainframe, Leasing, DWH etc. Infra: Network, Messaging, Wintel, Service Desk, VoIPCustomer Escalation Handling and Management till closer, SPOC for all Canadian region client executive team including GM, VP, Directors from IT and BusinessBuilds and maintains strong client relationshipsGovernance: Weekly and Monthly Status report and review with Customer Stakeholders. Monthly meeting with IT Vice Presidents Weekly connect with IT Directors Need based connect with Business directors and VP.Governance: Proactive issue identification and addressing the same, before conversion to critical issue.Manages day-to-day client interaction for NextGen program, sets and manages client expectationsBilling and Invoicing supportPeople Management, Mentoring and grooming customer facing teamPipeline management and New Business development and generates additional revenue thru CRs and funded project.SOW preparation and support for application and infrastructure

Stamford, Ct, Usa

Core Member of Outage resolution teamProvide Updates to Vice President and Director regarding the applicaton related issue and enhancementsAttending various meeting including status meeting for various groups, Monthly Review meeting with Vice President and Director's.First Point of contact for any escalation related to Siebel application.Organizing staff meeting.Onshore/offshore coordinationManaging Service Level Agreements Managing and Tracking of project during various phases of the enhancementsWork with different team to ensure the ticket are assigned properly and its speedy resolutionPreparation of Project Plan and updating the same during various phases for Siebel Release

Bengaluru Area, India

Software Devleoper for C4 Teleweb Application for Xerox Account

Mumbai Area, India

Software Engineer in MBT

Be, Mechanical, First Class With Distinction

Activities and Societies: Mechanical Engineering

High School, Pcm