Rohit Jindall Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Specializations› Focused and Thematic process study› Six Sigma and Lean improvement methodology› Quality management framework› Performance measurement and reporting› Capability model review and analysisRepresentative Experience› Consultant for identifying multiple improvement opportunities through process study of end-to-end SMB business to provide recommendations, highlight risks and to positively impact the business both transactionally and strategically for an AM Best ‘A’ Rated U.S. Specialty Catastrophe Insurer› Advisor for boosting underwriting, bound, invoicing and collection team’s profitability and productivity by reducing non-value adds and multiple handoffs for a U.S. Specialty Insurer› Advisor for increasing underwriting team’s output by reducing reworks and quality sampling for a U.S. Specialty Insurer› Advisor for boosting underwriting team productivity by standardization and semi-automation of loss data compilation for a U.S. Specialty Insurer

Noida Area, India

• Conduct scope analysis in the existing process and recommend suitable automation opportunities• Lead technical product team for development of internal production workforce management tool, including engagement with operational stakeholders through all stages of SDLC• Provide management level sprint and release planning. Analyze risk and mitigation accordingly, including contingency planning and initiating corrective action• Coordinate participation of tech and business stakeholders in requirement gathering, specifications, design, development and implementation of key projects• Manage and appropriately escalate delivery impediments, issues, changes and risks• Identify and drive continuous improvements and initiatives• Ensure that all Quality, Risk & Compliance related issues are brought to closure• Identify opportunities and business requirements working with operational stakeholders to monitor, manage and maintain KPIs and ensure timely/accurate reporting• Ensure operations teams achieve agreed performance standards - Financial, Customer, Process, People• Cost optimization and maximum utilization of resources for productivity• Revenue forecasting and manpower planning

Noida Area, India

Aim to embed lean approach in engineering staff by - • Ensuring right KPI’s are identified & embedded into the business team• Development of performance measurement trackers & ensuring KPI information is used in decision making• Leading process related changes across the function• Use of Focused Improvement (FIT) approach to deliver visible benefits• Use of small change processes to drive Kaizen• Transfer skills and capabilities by ensuring all staff are aware of lean sigma approach and understand how it is deployed• Training and coaching for identified staff in lean tools and techniques

Noida Area, India

• Conduct 'Loss' study to baseline - process performance, quality & availability parameters• Facilitate Focus Improvement Team(s) to increase process OPE% within Renewals, Search & Services business• Lead and drive Six Sigma/Rapid Improvement Event, that enable business teams to capture & quantify benefits from process efficiencies• Develop appropriate training content & conduct trainings to facilitate development of staff & Lean culture in the organisation• Standardization of end to end documentation to eliminate variance in reports & outputs generated• Conduct Internal ISO 9001 audits as a Lead auditor with proactive adherence to the audit schedule, right from planning till closure of the audits• Support to develop a QMS-CI framework to identify potential improvement opportunities across the business to further drive efficiencies• Responsible for Risk management of a business unit as a Risk Champion and provide regular updates to the Risk board• Conduct Risk awareness and identification workshops and analyse inputs received to enable correction and corrective actions

Noida

In addition to the earlier responsibilities - • Work with a global team of vendor relationship managers to transition new work for scaling and optimal support• Identify, suggest and implement improvements to process efficiency• Actively develop and implement 'Quest' framework to enable creation of Continual Improvement culture in the business teams by - Helping colleagues to share process improvement ideas, Assist in implementing ideas, Train colleagues on LEAN methodology & Drive continual process and business improvement to achieve process excellence by encouraging LEAN thinking at work.

Noida Area, India

• Responsible for Team meeting contractual SLA's review and timely escalate issues/queries• Liaise with internal departments and external agents for smooth business functioning • Responsible for team delivering service excellence• Provide operational guidance and training to Team leaders & members• Responsible for operational resourcing and retention• Lead ad hoc projects for transition of work• Review performance trend analysis and reporting• Drive continual process improvement • Review and audit multiple data sources for quality assurance

Noida Area, India

• Responsible for daily operations & workflow management• Main point of contact for client representative(s) and governance model• Identify and monitor all KPIs and SLAs for the service line• Define and document workflow processes, SOPs, metrics, and policies• Serve as the point of escalation for issue resolution and queries• Drive efforts for data collection, analysis and reporting required to manage the operation• Manage the employee lifecycle (including hiring, performance reviews, development, corrective actions, etc.)• Manage staffing model to ensure alignment with utilization requirements• Actively mentor team members to achieve set performance targets• Acquire and maintain an in-depth working knowledge of the clients technical environment and service requirements• Managing Business Continuity Planning (BCP) activities for the operation• Succession planning for all the roles within the team

Noida Area, India

• Understand scope of project prior to initiating quality checks• Lead and explain the team members on critical/non critical errors and various scenarios which require checking as part of the project plan• Identify quality gaps, implement reporting processes to track quality improvements, define and prioritise high-value projects, manage projects to completion, prepare & present quality analysis reports to management for decision making

Noida Area, India

• Consistently achieved and exceeded assigned target SLA’s• Demonstrated Project Management skills, with given constraints of time and resources.• Instrumental in acquiring exceptional process knowledge within a short span of time and constantly improving on the IP as well as management, knowledge parameters.• Recognized for the excellent work performance and was assigned top priority projects.

Gurgaon, India

• Executed business critical servicing of policies for UK based insurance company• Instrumental in processing, quality checking and advising on critical cases• Reviewed performance on daily basis (quality & productivity) by generating subsequent reports.• Prepared daily/weekly/monthly progress reports for the team

Ains 101: Increasing Your Insurance Iq, Insurance

Certified Six Sigma Green Belt (Cssgb)

Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between.

Certified Six Sigma Black Belt (Cssbb™), Operations Management And Supervision, Certification Id - 01882612966466

http://www.sixsigma-institute.org/International_Six_Sigma_Institute_Certificate_Validation_Tool.php?AUTHORIZED_CERTIFICATE_ID=01882612966466

Internal Qms Auditor 9001 : 2015, Quality Management System

Plan, Execute, Report, Close an internal QMS audit. (PERC)

Lean Practitioner, Dmaic, Lean, Rapid Improvement Event

Enable rapid identification of improvement areas to drive business efficiencies.

Certificate Programme, Basic Pct & Foreign Patents, U.S. Patent Processes And Procedures

US Prosecution, Foreign/PCT Training

B.Com, Commerce

High School

Education record

Activities and Societies: I was chosen as Assistant Head Boy of the school

Certificate Course, Ip Rights, Pct

DL-001 Primer on Intellectual Property 101 PCT General Primers - Introduction to the Patent Cooperation Treaty DL-101 General Course.

Ains 103 - Exploring Commercial Insurance, Insurance

Ains 102: Understanding Personal Insurance, Insurance