Rohit Khatwani Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

1. Spearhead seamless onboarding process for creators from Tier 1 through Tier 4. Onboarded 25 new creators on average each month, ensuring successful platform implementation and training on Eventbrite's features to drive product adoption and creator success.2. Lead ad-hoc training sessions and managed books of 120 high-value creators valued between €75,000 to €250,000 each, formulating strategic marketing plans and transitioning creators to long-term lifecycle support.3. Collaborate… Show more 1. Spearhead seamless onboarding process for creators from Tier 1 through Tier 4. Onboarded 25 new creators on average each month, ensuring successful platform implementation and training on Eventbrite's features to drive product adoption and creator success.2. Lead ad-hoc training sessions and managed books of 120 high-value creators valued between €75,000 to €250,000 each, formulating strategic marketing plans and transitioning creators to long-term lifecycle support.3. Collaborate closely with Sales and creators to define goals, develop strategic onboarding plans, and execute tailored training sessions that align with business objectives ensuring personalized assistance and ongoing success.4. Monitor and analyze account performance during and after the onboarding phase, Coordinate and work cross-functionally with internal teams for advanced product development, leveraging this knowledge to enhance the onboarding experience and drive feature adoption.5. Stay on top of product updates and new features, Playing an integral role in the global customer success team, contributing to process improvements, feedback loops, and operational efficiencies.6. Drive continuous feedback to leadership teams (E-Staff), actively participating in the optimization of onboarding processes to improve overall creator experience. Show less

Cork, County Cork, Ireland

1. Managed the success of large, complex Event Creators. Maintaining proactive relations with 90 creators across EMEA, ensuring monthly outreach to address product updates and formulating strategies for increased paid ticket sales. 2. Advocated for Creators by ensuring their feedback influences product development and promoting their success stories.3. Monitored High Value Creator quaterly performance, addressed challenges, and optimized new product engagement.4. Tracked and… Show more 1. Managed the success of large, complex Event Creators. Maintaining proactive relations with 90 creators across EMEA, ensuring monthly outreach to address product updates and formulating strategies for increased paid ticket sales. 2. Advocated for Creators by ensuring their feedback influences product development and promoting their success stories.3. Monitored High Value Creator quaterly performance, addressed challenges, and optimized new product engagement.4. Tracked and reported KPIs, customer satisfaction, and account health records to stakeholders for projection planning. Show less

Cork, County Cork, Ireland

1. Analyzing customer problems, needs and delivering personalized support while engaging with customers personally, via various mediums (Chats, Calls, social media, and emails)2. Proactively maintaining product knowledge and monitoring the success of a new system/solution/promotion and reporting feedback from customers to the internal teams.3. Managed 2 internal projects:• Identifying frequent contact drivers and customer feedbacks, collecting this data, and presenting it to the… Show more 1. Analyzing customer problems, needs and delivering personalized support while engaging with customers personally, via various mediums (Chats, Calls, social media, and emails)2. Proactively maintaining product knowledge and monitoring the success of a new system/solution/promotion and reporting feedback from customers to the internal teams.3. Managed 2 internal projects:• Identifying frequent contact drivers and customer feedbacks, collecting this data, and presenting it to the product development manager with a goal to prioritize effective resolutions.• Initiated monthly digital diary - highlighting top performance in the cork CX team, overall team achievements, encouraging gratitude behavior and team enablement.4. Working with the quality enablement team to design the workflow to train the new hires on Work Ramp.5. Achieved KPIs for the year 2022 and was ranked top 10 performers globally for consecutive 8 months from (May - December).6. Successfully attained new KPIs for 2023, and ranked in the top 5 performers globally for 2 consecutive months (April and May) Show less

Dublin, County Dublin, Ireland

● Direct point of contact for customers, resolving technical queries and handling complaints related to broadband and TV services.● Exceeded monthly targets with a 9.1 STS (Satisfied Customer Score) and maintained a productivity efficiency rate of 95% in a team of 12.● Upsold top-tier packages, resulting in increased revenue, and received positive client survey reviews, meeting monthly Net Promoter Score targets.● Recognized as a star performer, nominated for the award twice for… Show more ● Direct point of contact for customers, resolving technical queries and handling complaints related to broadband and TV services.● Exceeded monthly targets with a 9.1 STS (Satisfied Customer Score) and maintained a productivity efficiency rate of 95% in a team of 12.● Upsold top-tier packages, resulting in increased revenue, and received positive client survey reviews, meeting monthly Net Promoter Score targets.● Recognized as a star performer, nominated for the award twice for exceptional performance. Show less

Cork, County Cork, Ireland

● Managed customer operations for Bord Gáis Energy, ensuring smooth account setup on the Salesforce platform and addressing customer issues.● Resolved an average of 50 inbound calls daily, providing support for electric, gas, and boiler residential connections.● Successfully upsold 15-20 B2C products/services per day, achieving sales targets and promoting customer retention.

Mumbai, Maharashtra, India

● Resolved complex client issues by promptly recognizing, researching, and escalating incidents, and following up via emails, calls, and CRM System.● Coordinated with internal and external teams to ensure timely workflow transfers, contributing to the achievement of overall business objectives and operational success.● Analyzed existing business operations and implemented effective methods, resulting in a 25% reduction in delivery turnaround time.● Developed, executed, and evaluated… Show more ● Resolved complex client issues by promptly recognizing, researching, and escalating incidents, and following up via emails, calls, and CRM System.● Coordinated with internal and external teams to ensure timely workflow transfers, contributing to the achievement of overall business objectives and operational success.● Analyzed existing business operations and implemented effective methods, resulting in a 25% reduction in delivery turnaround time.● Developed, executed, and evaluated operational tasks to enhance internal engagement and support evolving business processes to meet organizational needs. Show less

Master Of Science - Ms, Strategic Management, 2.1 Grade

Activities and Societies: 1) Enterprise Ireland Pitch Competition 2020 – 2nd Place Holder, Represented FinTechjobs IE 2) Student leader.

Bachelor'S Degree, Business Management Studies, A Grade

Activities and Societies: 1) Head of Annual Magazine Designing Committee; 2) Head of Marketing & Public Relations (PR); 3) Sponsorship.

Diploma Of Education, Digital Marketing, A Grade

Skills - Social Media Marketing (SMM); Search Engine Optimization(SEO); Google AdWords; Google Analytics; Viral Marketing; and E-mail.