Rohit Khullar Email & Phone Number

Toronto, Ontario, Canada

Deployed, Administer and Support Microsoft products and services (IIS, DNS, DHCP, Exchange, Azure, O365)Performed L2-L3 technical support for simple and complex environments as requiredPerformed diagnosis, troubleshoot, and conduct root-cause analysis in conjunction with the service team post-incidentRegularly updated the knowledge baseLead weekly team meetings Regularly updated me with new technical knowledge

Toronto, Ontario, Canada

• Provide day to day application level support to Technology and Application group users.• Perform system administration tasks associated with environment of specialization for the development, UAT and production environments.• Provide ongoing customization and maintenance of system access facilities by following established security policy.• Work closely with Business users such as Traders, Middle Office & Back office Users, Clients & Vendors.• Add, remove, modify and troubleshoot user accounts on PROD, UAT, DEV, NFS and Local servers as per requirements.• Creates database user / generic account, assign roles, create groups for Sybase base trading applications.• Coordinate UNIX/Windows Infrastructure, Security Operations, Helpdesk, Application Support teams and Senior management to resolve issues thorough phone, email and in-person.• Create, document, and enforce departmental logical access control guidelines.• Provides support to the project team in multiple ongoing projects.• Performing IST/QAT/UAT testing to ensure that system and data integrity is maintained.• Providing project support by conducting root cause analysis of issues encountered during project development.• Resolve issues by maintaining SLA using Service Now (ticketing system) Salesforce, CGI, Happy-fox• Investigate, troubleshoot and document all application issues on all access accounts.• Maintain account permissions as per Bank’s security policy on user account via add, delete, changes of access level in UNIX, AD, LDAP & Exchange.• Create and migrate DL, mailbox from cross-domain using Exchange 10/O365.• Sets up users with correct administrative privileges in NIS, Active Directory as per organization’s policy

As a Senior Service Desk Specialist, I provide second-level support for technology products and applications. I also complete and verify medium to high complexity changes and provide monitoring of key technology components.• Resolve escalated client needs through service desk from multiple lines of businesses related to infrastructure and service delivery requests; resolve or further escalate for one or more products or services.• Analyze, maintain and recommend updates to written documentation on each escalated incident and/or contact; respond to clients; escalate incidents that cannot be resolved to the next level of support as required by documented procedures/policies.• Responsible for the training and support of new team members and SMEs for Telecom and Wood Gundy applications.• Monitor and investigate common client problems to assist in providing related resolutions. Make recommendations for long-term solutions with an aim towards increasing client satisfaction.• Perform analysis of client identified incidents, problems, or requests which may require changes to procedures, standards, or systems.• Complete required infrastructure change requests through problem or change management processes

Toronto, Ontario, Canada

*Resolved Active Directory-based requests as a LAN administrator in a team-oriented environment.*Required strong time management and technical knowledge to produce a high output.Requests included:New Hires Active Directory ID creations, which were requested from various lines of businesses. This required the knowledge and understanding of each business's specific requirementsTerminations: Active Directory ID removal, ensuring that all access is removed and thoroughly documentedBlackberry server administration: User setup, soft token, and application deploymentMicrosoft Exchange: The creation of personal mailboxes, mailbox size increases, creation of shared mailboxes, and configuration of bookable resources along with their configuration

Toronto, Ontario, Canada

*Administered AD Login credentials over the IAS domain and website.*Mentored and trained Junior Tech Officers*Helped in creating a common knowledge base for all required technology operations and troubleshooting techniques.*Successfully provided Remote Support IAS employees in Vancouver as well as external clients using Citrix Xenapp.*Effectively documented and helped external auditors creating a report for the organization.*Served as the first point of contact for Thomas Reuters*Provided IT Support Perform system maintenance*Executed Backup tasks*Provided First level technical support and product research*Checked and maintained control logs*Assisted in special projects

Toronto, Ontario, Canada

* Assumed responsibility of all the computers and loaning laptops of Library*Deployed and updated new laptops*Troubleshoot printer issues *Actively assisted students in their computer and technology needs and software needs*Lead a volunteer class to teach MS office and Adobe to continue education students

Advanced Diploma, Computer Systems Networking And Telecommunications

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Member of the Discipline committee for various IT events. Member of the Cricket Team Member of the creative team.