Rohit Khullar Email & Phone Number

Toronto, Ontario, Canada

Deployed, Administer and Support Microsoft products and services (IIS, DNS, DHCP, Exchange, Azure, O365)Performed L2-L3 technical support for simple and complex environments as requiredPerformed diagnosis, troubleshoot, and conduct root-cause analysis in conjunction with the service team post-incidentRegularly updated the knowledge baseLead weekly team.

Toronto, Ontario, Canada

• Provide day to day application level support to Technology and Application group users.
• Perform system administration tasks associated with environment of specialization for the development, UAT and production environments.
• Provide ongoing customization and maintenance of system access facilities by following established security policy.
• Work closely with Business users such as Traders, Middle Office & Back office Users, Clients & Vendors.
• Add, remove, modify and troubleshoot user accounts on PROD, UAT, DEV, NFS and Local servers as per requirements.
• Creates database user / generic account, assign roles, create groups for Sybase base trading applications.

• As a Senior Service Desk Specialist, I provide second-level support for technology products and applications. I also complete and verify medium to high complexity changes and provide monitoring of key technology.
• Resolve escalated client needs through service desk from multiple lines of businesses related to infrastructure and service delivery requests; resolve or further escalate for one or more products or services.
• Analyze, maintain and recommend updates to written documentation on each escalated incident and/or contact; respond to clients; escalate incidents that cannot be resolved to the next level of support as required by.
• Responsible for the training and support of new team members and SMEs for Telecom and Wood Gundy applications.
• Monitor and investigate common client problems to assist in providing related resolutions. Make recommendations for long-term solutions with an aim towards increasing client satisfaction.
• Perform analysis of client identified incidents, problems, or requests which may require changes to procedures, standards, or systems.

Toronto, Ontario, Canada

*Resolved Active Directory-based requests as a LAN administrator in a team-oriented environment.*Required strong time management and technical knowledge to produce a high output.Requests included:New Hires Active Directory ID creations, which were requested from various lines of businesses. This required the knowledge and understanding of each business's.

Toronto, Ontario, Canada

*Administered AD Login credentials over the IAS domain and website.*Mentored and trained Junior Tech Officers*Helped in creating a common knowledge base for all required technology operations and troubleshooting techniques.*Successfully provided Remote Support IAS employees in Vancouver as well as external clients using Citrix Xenapp.*Effectively.

Toronto, Ontario, Canada

* Assumed responsibility of all the computers and loaning laptops of Library*Deployed and updated new laptops*Troubleshoot printer issues *Actively assisted students in their computer and technology needs and software needs*Lead a volunteer class to teach MS office and Adobe to continue education students

Advanced Diploma, Computer Systems Networking And Telecommunications

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Member of the Discipline committee for various IT events. Member of the Cricket Team Member of the creative team.