Rohit Yadav Email & Phone Number

Kitchener, On, Ca

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

Provided technical support to users for hardware, software, and network systems.Installed, maintained, and repaired fiber optics and copper-based equipment such as modems, routers and switches.

Waterloo, Ontario, Canada

• Respond to inquiries from a diverse student population regarding accommodation concerns and resolve issues raised.• Coordinate with the maintenance staff to identify and report repairs efficiently and assist with accommodation management as needed.• Manage computer and paper-based records by data management requirements with the accommodation manager, resulting in increased efficiency and productivity.• Ensure maintenance work is completed to a high standard before students return after the summer vacation by liaising with contractors to ensure cost-effective repairs are carried out promptly.

Cambridge, Ontario, Canada

Delhi, India

• Improved service through new deals, negotiating prices, and onboarding 300+ SRNs monthly of over 200 hotels.• Oversaw a portfolio of over 200 clients and performed accounting task, including approved refunds, account adjustments, payment receivables, and accounts payable using internal systems and spreadsheets.• Resolved clients' concerns through telecommunication and emails, maintaining an average tickets TAT closure of 95%.• Achieved 35+ new hotel clients through research and recruitment.• Increased Oyo take rate from 18.5 to 29 percent by negotiating to price, gaining their trust, and building long-term relationships.• Identified root causes of issues, obtained approvals from stakeholders and provided clear instructions to the team to improve customer satisfaction.• Coached and guided the team to launch the new sanitized tagging and recovery projects, increasing the Winback campaign effectiveness by 85% and achieving 92% overall success.

Delhi, India

Master Of Business Administration - Mba, Marketing, 7.19 Dgpa

Bachelor'S Degree, Computer Science, 63.4%

Education record