Rohit Niranjan Venkataraman Email & Phone Number

Guildford, England, United Kingdom

At Marks & Spencer, my role as a Customer Assistant involves a range of duties and responsibilities to deliver an exceptional shopping experience for customers. My primary tasks included:Customer Service: Providing efficient, friendly service to customers on the shop floor and at various service points, addressing inquiries, and resolving issues to ensure customer satisfaction.Sales Support: Actively monitoring daily sales targets and contributing to the store's achievement of these goals through effective product promotion and customer engagement.Stock Management: Ensuring the store was clean, tidy, and well-stocked, regularly replenishing products on the shelves and maintaining an organized display to enhance the shopping environment.Product Knowledge: Gaining a deep understanding of the store's products and services to make informed recommendations to customers and help them make suitable choices based on their needs and preferences.Digital Tools: Utilizing all available digital tools and communication channels to deliver comprehensive support and solutions to customers, enhancing their overall experience.Team Collaboration: Working closely with team members to meet store objectives, sharing insights, and adopting best practices for continuous improvement.

Bengaluru, Karnataka, India

* Handled the ORM for a major expo event last December where the company was a part of it. In charge of responding to product queries, setting up the dashboard, and Updating product categories. * Providing Consultation for improving Social media interaction with B2B customers for better efficiency* Modified the existing company website with more valuable services that the organization provides to its existing customers. * Coordinate with external advertising agencies to shoot promotional videos about the company's legacy and achievements. * Ensuring excellent service to customers and improving the quality of CRM* Committed to providing service which meets or exceeds our customer needs promptly to enhance customer relationships.* Assessing clients' current digital marketing strategies and suggesting improvements accordingly.* Evaluating the company's marketing budgets and allocating spending on various marketing campaigns accordingly.

Bengaluru, Karnataka, India

Bengaluru Area, India

* Published article on Medium based on learnings on Basic Economics, Market Research, Funnel, Psychology and other general business principles* Building a buyer persona to identify the target group, conducted survey using google sheets to collect sample data to build a customer avatar.* Completed a sales copy for a product as a part of copywriting exercise to drive affiliate sales* Built a website from scratch on WordPress to have a self-hosted blog. Added themes and plugin’s as a part of the assignment and customizing blog page with different themes.* Created a landing page on mail chimp to generate leads for a webinar. Implemented automation through Zapier to integrate google sheets with mail chimp.* Created Live campaigns via Google and Facebook ads to understand the process of paid ads.* Created my first Digital product, E-book on Marketing Automation Tools for Business-2-Business segment to produce sales through instamojo payment gateway.

Bengaluru Area, India

 Conceptualize social media posts for the client along with the inputs from the media agency Receive sales leads, analyse the quality of the leads and provide feedback to clients Setting up the CRM software (HubSpot) for the agency to prospect, potential clients, Receiving feedback from the sales team of clients to provide them with feasible support to improve client engagement further.  Present weekly Sales report to the client on how the leads have performed over the week Deliver weekly report of leads generated from various sources Liaise with Marketing, Sales, Design and Content teams to optimize customer experience and ensure brand consistency.  Monitor SEM, marketing and sales performance metrics to forecast trends.  Building strong client relationships through social media and e-mail interaction.  Ensure promotional e-mails on products are created and scheduled through Mailchimp to various e-mail subscribers

Bangalore

* Understanding the client’s objectives, category/competitive trends for various product categories* Creating listening based search queries for social and non-social media sources, by using the Sprinklr listening frameworks and market research methodologies* Analysing data from Facebook, Twitter, Instagram, YouTube and other social media and non-social sites to provide insights around community, campaigns and contests.* Deriving meaningful insights and inferences from social media conversations/data for clients and agencies using the Sprinklr platform.* Providing actionable insights to clients based on the project requirements * Presenting deliverables with commentary, verbatim and visualization of data using MS Excel/Word/PowerPoint with storytelling the findings, conclusions and suggestions* Ensuring utmost quality, accuracy and attention: data gathering, data processing and reporting* Involved in research and conceptualizing new analysis frameworks, innovate market ideas contributing to the enhancement of social media analysis capabilities.* Pro- Actively participate in team and client meetings with a meaningful and impactful contribution.* Keeping an eye on the Social Media space around the globe to gain knowledge around latest social media analytical trends

Bengaluru Area, India

* In charge for advocating the brand's offering on social networks* Understanding and relating it to brands and their social language.* Monitor and moderate social channels of clients for social properties, spam posts, inappropriate content and other sensitive messages.* Moderate content across all social media networks to maintain good customer relations* Monitor the community conversation and escalate/route content according to predefined workflows to appropriate teams for further action.* Analyze and report the client’s activities and engagement.* Getting Involved in extensive research to build the client's social audience profile database.* Working closely with clients on their campaign engagement and reporting.

Master'S Degree, Digital Marketing & Channel Management (Retail ), 2:1 (Merit)

Notable assessments & Projects : 1) Social Media Audit as a part of the Social Media & Digital Marketing Module 2) Data Analysis Report.

Master Of Business Administration (Mba), Arts, Entertainment, And Media Management, Distinction

Bsc, Physics, 2:2 (Second Class)

Majored in Physics with ancillary subjects Mathematics and Chemistry

Education record

Class XII 2006 State Board SBOA Matriculation, Chennai 81% Class X 2004 Matriculation SBOA Matriculation, Chennai 78.5%