• Strong expertise in management reporting with excellent analytics skills. • Responds promptly and acts on incoming metrics reporting request from senior management and internal team. • Responsible for ticket creation in the production and assigning ticket to support personnel in ServiceNow. • Proficiently extracted and manipulated data from ServiceNow, generating regular reports in agreed formats. • Effectively developed reports and dashboards in ServiceNow and Power BI for effective monitoring and analysis of daily tickets. Delivered daily, weekly, and monthly reporting within agreed timescales. • Responsible for managing the onboarding process of new joiners, including facilitating laptop setup and access requests for required applications. Prepared data for invoice generation and conducted financial forecasting.

->Technical Operations EngineerSoftware & Tools: SQL Server, AWS, Azure, AWS Quick Sight, Microsoft Power BI, Linux, Trac, JBoss, FileZila Providing support for Dot Net & Java based gaming applications. Responsible for release, configuration and deployment of applications using Linux and JBoss server. Creating query and script based on requirements. Creating sales report & dashboard as per business requirement using Power BI & AWS Quicksight. Preparing daily, weekly and monthly sales MIS report by SQL queries using Microsoft SQL server. Been part of production support to work with Business, Customer service team to handle with any data issue, data analysis, data verification, change request, UI issue and productionlized report request. Monitoring applications CPU, DB connection, RDS and performing backup & restore activity using AWS & Azure. Provides and updates technical documentation for every task and all work performed. Hands-on experience troubleshooting application and database issues in a fast paced environment.

-> L1/L1.5 Support EngineerSoftware & Tools: ServiceNow, Splunk, Informatica, Tidal Workload Automation, RPA UI Path Orchestrator, Microsoft Power BI. Ticket Monitoring (Application: ServiceNow)• Analyzing the tickets and assigning them to the appropriate on-call support personnel by identifying the assignment group and configuration item using the software called ServiceNow.• Creating reports and dashboards in the ServiceNow tool to monitoring different types of tickets (Incident management, Request management, Problem management, Change management).• Resolving incident and request raised by the user in the production environment, such as account creation, access request, adding the user to active directory, and ticket triaging.Application Monitoring (Application: Splunk Cloud)• Provided monitoring for approximately 800+ applications servers and databases while investigating alerts for URL availability, server connections, database, and responsiveness.• Analyzing and verifying the alerts by identifying the application name, server details, and error message, validating the alerts, and reporting it to the respective on-call support personnel.• Working with the development team for configuring and upgrading application parameters in the Splunk tool.Tidal Jobs Monitoring (Application: Commercial Data Warehouse US)• Closely monitored the workload automation scheduler (Tidal) workflows running in production for CDW US daily reports.• Maintain tracker sheet with the output details of completed jobs and reach out to development team in case of any failure in job workflows.UI Path Orchestrator Monitoring (Application: RPA0038 PS daily Report) • Monitoring BOT process running in prod orchestrator for RPA0038 PS daily report BOT.• Identify the type of logging in the log file and Based on logs decide whether to stop the BOT or restart the job manually.• Reach out to RPA Factory Support team for any failure and issue in a process of completing request