Manage HR functions and direct all stages of staffing that included sourcing,interviewing, salary negotiation, and onboarding. Interact with Ops manager regardingperformance and personnel issues. Conduct annual performance reviews, and determineraises. Review and collect information needed to process payroll. Explain benefits programsand guide employees in accessing resources. Maintain documentation required forcompliance.

Role and Responsibilities:-- Work closely with Ops Manager and HR manager to understand overall needs and requirements.- Create a comprehensive job description based on specific requirements to be used to present to candidates and to post to job boards and internal gateways.- Recruit top talent including sourcing, interviewing and reference checking.- Partner with managers to determine requirements for the position and qualities of an ideal candidate.- Ensure that personnel requisitions are completed in a timely manner.- Work with Ops and HR manager to create job descriptions and post job descriptions.- Conduct telephonic/Skype interviews and face-to-face interviews.- Schedule interviews for internal and external applicants.- Draft offer letters.- Manage the requisition log and applicant/interview/hire reports.- Other miscellaneous duties as assigned.

With Teleperformance I worked as Technical Support Specialist. Here my responsibilities are:: We were supposed to provide backend support to the users which were facing issues with products: Provide assistance to junior staff: Also provide Tier-2 support for handling escalation calls/chat/email from Tier-1 support. This means to provide an extensive and expert solution to the issue.: Resolve any customer technical issues through diligent research, reproduction, and troubleshooting: Organized and implemented client relations from technical point of view including: client satisfaction surveys and client development activities.: Escalated unresolved cases to higher level support, ensuring complete end user satisfaction

Supervise and assist team of 10 peoples and also handle the Recruitment Process