Working in Global Backup Operations as a Team member supporting data centers located in UK. Remotely managing Backup servers & SAN with client internally for the client datacenters. Monitor backups, analyzing logs and troubleshooting errors as per day to day operations for Windows servers (Incidents). Remote Incident management, monitoring servers remotely. Working on ISA 2003 servers, Microsoft server 2003/2008 – active directory, solving VPN related problems & other network issue. We are handling primary issue related to Symantec backup, windows clustering & Microsoft exchange server 2003/2007/2010. Troubleshoot the Backup failures and co-ordinate with Global and Local ops team for resolving the issues, working with globally distributed teams. Check for connectivity issues with switches and SAN. Resolve NOC incident requests for Critical Backup failures. HP Management Server & IBM Storage Manager 9 Cleint Co-ordinate with vendors (IBM/HP) for tapes, offsite tape management. Perform configuration changes. Expert level knowledge of use of GUI in: Policies: scheduling, backup types and applications of each type. Storage unit groups (STU): configuration, use and maintenance. Devices: configuration, maintenance, troubleshooting. Master and media server and configurable options associated with each Expert level knowledge of commands used from the OS level and options associated with each. SAN/NAS/Disk. Configuration – Tape Libraries/VTL. Troubleshoot highly complex issues with libraries, software and hardware.