Rohit Raghavan Email & Phone Number

San Jose, Ca, Us

I currently work on the media server orchestration microservice for Webex, which connects users to geographically closest cloud media servers and efficiently interconnects meeting servers. [Java, Redis, Cassandra, Kafka]* Onboarded next generation of media servers for increased scale.* Improved metrics for diagnosing issues on a per meeting basis.* Improved code deploy messaging as part of deploy automation [Jenkins/Groovy]I've previously worked on Webex media edge enterprise compute platform as a DevOps engineer, where I:* Developed a Web-based UI that allows customers to configure and troubleshoot issues with on-premise platform. [VueJS, NodeJS, Python, Flask]* Converted on-premise based VMWare ESXI deployments to cloud based AWS EC2 deployments, potentially eliminating on-premise hardware costs.* ETL of relevant metrics from Elasticsearch and Influx, and developed visualizations to monitor platform health remotely, reducing troubleshooting time. [ChartJS, NodeJS, Postgres]* Worked on enhancing ICE STUN-based reachability checks to cloud servers, to flag misconfigured enterprise deployments/firewalls. [Python, Twisted]* Provisioned a health monitoring service that periodically sets up test calls to identify issues in the end-to-end call pathway.* Worked on various security enhancements to the platform, such as SAML single sign-on, iptable rule based firewall, enforcing password complexity [PAM pwquality], etc.

Web developer for Center for Technology, Society & Policy (CTSP), BioSENSE & Algorithmic Fairness and Opacity Working Group (AFOG).

Berkeley, Ca, Us

• Graduate Student Instructor/Teaching Assistant for the Fung Fellowship course focusing on technology and innovation in Public Health and User Centered Design Thinking.* Prepared syllabus for technical content, lead lectures on Coding, Agile Methodologies, Teaming, Design Thinking (Prototyping, Prototype Testing and Evaluation).

Gb

Developed a Threat and Vulnerability Management (TVM) strategic plan for a top healthcare provider, including a conceptual future state of capabilities, prioritized recommendations based on gap analysis of current state and an operating model (RACI) matrix; leveraging insights gained from interviewing key stakeholders and reviewing existing client documentation.

Chesterfield, Mo, Us

• Responsible for end-to-end IT product delivery, from requirement gathering & analysis, scope definition & estimation to creating & prioritizing user stories, resulting in on time and within budget delivery.• Executed multiple Amdocs CRM customization projects as Scrum Product Owner of two teams of 15 developers spread over geographies.• Led requirement gathering via onsite client interviews and meetings; design of systems integration using REST APIs for a telecom major in Mexico, leading to successful production of $30 million project using Agile scoping for the first time.• Designed systems integration using REST APIs for migration of 15 million prepaid subscribers for a leading North American telecom client utilizing code reuse, lowering cost by 10% and reducing go live time to 2 months.

Chesterfield, Mo, Us

• Developed customized Amdocs CRM solutions for several telecommunication clients in North America and Europe; completing 18 zero-defect deliveries and receiving client appreciation on numerous occasions. [Java/J2EE]• Requirement document analysis and creation of high level and detailed design, implementation, testing and post-production support.• Integrated Amdocs Insight with CRM for predictive analysis and recommendations on caller intent. [Java/J2EE/REST]• Automated implementation of business parameters for trouble tickets eliminating manual implementation effort [Excel/VBA]• Rated as top performer amongst 150 peers for consistent superlative performance in successive appraisals.• Recognized as ‘Most Valuable Contributor’ for exemplary work in the release of Feb 2013• High level of proficiency in Amdocs CRM technologies based on Java/J2EE, WS, EJB, REST services and working in Agile/Scrum teams.• Led training and mentorship program for 25 new joiners, leading to an increase in technical skill levels in the department.

• Designed and developed trouble ticketing system for iGATE global operations leading to 50% improvement in ticket AHT. [Java/Struts]

Bangalore, Karnataka, In

• Worked as a Java developer in the service assurance and network maintenance domain for a UK telecom major. [Java/J2EE]• Produced design documents based on client requirements, coding, testing and post production support.• Awarded the ‘Infosys Batch Top Performer’ for exceptional knowledge in Java programming.(Oct 2008).

Master’S Degree, Information Management And Systems | Data Analytics

Bachelor Of Engineering (B.E), Information Technology