With over two decades of diverse IT industry experience, I'm a leader driven by adaptability and an unwavering commitment to achieving the highest standards. I began my career selling credit cards to consumers, but my drive to make a difference led me to the hearts of underserved children in slum areas, where I championed education. Embracing entrepreneurship, I dared to pioneer the digitization of exam papers for schools, a bold endeavor that taught me invaluable lessons. My journey showcases my risk-taking spirit. Transitioning into customer care and cold calling, I advanced to Dell, holding multiple leadership roles in Inside Sales, spanning consumer, small business, Fortune 500 companies, and public sector customers.Beyond sales, I excel in leadership, coaching, process improvement, auditing, and operations. A recognized champion leader and problem solver by my superiors, I've cultivated exceptional relationships with juniors, peers and superiors, fostering a collaborative environment where innovation and change are embraced. Passionate about AI, I'm actively learning and leveraging its potential. Additionally, I invest in personal growth through an ISB leadership program. Ready to embrace new challenges, I'm poised to contribute to an organization's growth and success.
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Regional Leader, Control Tower Operations, Emea RegionDell Technologies Dec 2022 - Mar 2024Hyderabad, Telangana, India1) Spearheaded a major operational transformation initiative, significantly reducing inventory bottlenecks and improving cash flow across the European region.2) Led cross-functional projects that improved claim recovery rates by over 50% and reduced customer care resolution times by more than 60%.3) Drove cultural change initiatives resulting in nearly doubling employee satisfaction scores, achieving top-tier results in internal surveys. -
Country Lead, Monitors And Peripherals Sales, Uk & IrelandDell May 2018 - Dec 2022Hyderabad, Telangana, India1) Orchestrated strategic sales initiatives that led to a market share increase of over 15 percentage points in less than a year, significantly outpacing industry growth.2) Developed and implemented an innovative product ecosystem program, increasing attachment rates by more than 50% and driving substantial revenue growth.3) Pioneered a Graduate Development Program, enhancing talent acquisition and fostering innovation within the organization.
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Inside Sales Leader, 3Rd Party Software Sales, UkDell Nov 2013 - May 2018Hyderabad, Telangana, India1) Led the UK's third-party software sales team to consistently exceed revenue targets, achieving year-over-year growth.2) Implemented a proactive customer engagement strategy, improving retention rates and enhancing business predictability.3) Developed quality assurance programs that elevated team performance and customer satisfaction scores.
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Consultant (Global Role), Dell Global Assurance And TransformationDell Sep 2011 - Nov 2013Global1) Conducted comprehensive audits across multiple countries, strengthening financial oversight and operational integrity.2) Performed risk assessments and internal audits to evaluate the effectiveness of internal controls, compliance with regulations, and adherence to company policies and procedures.3) Ensured compliance with legal, regulatory, and industry standards, and assist in the development and implementation of control frameworks and compliance programs.4) Prepared and presented comprehensive reports on audit findings, recommendations, and status updates to key stakeholders, including senior management and audit committees.
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Inside Sales Manager, Mid-Market SegmentDell International Services Apr 2004 - Sep 2011Hyderabad Area, India1) Delivered growth in revenue by leading and coaching team on key priorities and customer satisfaction.
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CoachDell Technologies Jul 2004 - Sep 2005Hyderabad, Telangana, India1) Provided coaching, guidance, and support to team members to enhance their skills, performance, and professional growth.2) Promoted teamwork, collaboration, and knowledge sharing within the team, ensuring effective communication and coordination across departments.3) Implemented and monitored quality assurance measures to ensure adherence to established standards and procedures.
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Assistant ManagerTeleperformance Sep 2002 - Jul 2004Gurgaon, India1) Achieved rapid promotion to the role of Sales Manager within one year, exceeding sales targets.2) Coached and managed a sales team, resulting in an increase in overall sales performance.3) Played a vital role in cold calling sales, contributing to an outstanding improvement in team performance. -
Sales RepresentativeIcon Data Management Jul 2001 - Sep 2002New Delhi, Delhi, India1) Successfully conducted cold calling sales for telecom services and dish network services to US, UK, and Australian customers, delivering a remarkable boost in sales.2) Consistently ranked as a top-performing sales representative, generating notable revenue growth.
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Customer Service ExecutiveInfovision Solutions - India Dec 2000 - Apr 2001New Delhi, Delhi, India1) Efficiently handled customer complaints for Whirlpool home appliances, saving costs by resolving complaints over the phone.2) Developed and implemented an efficient system, resulting in a significant reduction in technician dispatch costs. -
Co-OwnerThe Byte - Cyber Cafe And Media Solutions Apr 2000 - Sep 2000Patna, Bihar, India1) Founded and operated 'The Byte,' successfully digitizing exam papers for schools, significantly reducing printing and paper costs.2) Simultaneously, dedicated time to teaching over 200 underprivileged children in slum areas, positively impacting their lives and future prospects.
Rohit Ranjan Skills
Rohit Ranjan Education Details
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Leadership And Management -
Institute Of Hotel Management, LucknowHotel Management -
Higher Secondary -
Kendriya Vidyalaya, Crpf, Guwahati
Frequently Asked Questions about Rohit Ranjan
What is Rohit Ranjan's role at the current company?
Rohit Ranjan's current role is Empowering Sales and Operations teams to drive business growth and optimize strategies using data-driven insights and technology..
What schools did Rohit Ranjan attend?
Rohit Ranjan attended Indian School Of Business, Institute Of Hotel Management, Lucknow, Kendriya Vidyalaya, Kendriya Vidyalaya, Crpf, Guwahati.
What skills is Rohit Ranjan known for?
Rohit Ranjan has skills like Ms Dos, Linux Server, Windows, Microsoft Office, Adobe Pagemaker, Vb.net, C, Qbasic, Foxpro, Sql, Oracle Database, Marketing.
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Rohit Ranjan
Head Gcs @ Ets | Ex Operations Lead @ Google India | Dtu | Mba | Driving Efficiency & Excellence In Service Delivery | Innovator In Lean/Six Sigma StrategiesDelhi, India -
Rohit Ranjan
Product Manager | Project Manager | Cspo®| Csm®| Capm | Product Management Certified | Google Project Management CertifiedNoida -
Rohit Ranjan
Bangalore Urban -
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