- Solve technical issues for customers by troubleshooting and investigating problems, prioritizingand escalating issue reports, managing and optimizing issue workflow, and proactivelyidentifying support needs.- Provide level 2 technical support for the various Aptos Retail solutions including coaching, defectmanagement, and testing.- Report detailed information within the client care call tracking system.- Collaborate with global team members, as well as with Product Management, ProductDevelopment, SaaS, and other cross-functional peers on specific user-impacting issues and bugs.- Install, upgrade, configure, document, and test Aptos Retail applications.- Maintain client satisfaction by ensuring that response, updates and call resolution times occurswithin the defined service level guidelines and team goals.- Consistently meet or exceed team and individual objectives related to client satisfaction, quality,and productivity.

- Offering and booking Geek Squad services for computer and home-theater related issues according to client’s needs.- Troubleshooting customer's issues and prescribing the right course of action.- Providing after-sales support for TVs and appliances.- Directing customers to the right departments according to their queries.

- Successfully recreated the entire company website in ASP.net MVC- Added multilingual capabilities to the site, allowing for higher and more diverse traffic volumes- Implemented Kendo UI controls on company website- Continuously performed website maintenance, fixing bugs and updating information

Member of the Alternate Forms of Delivery Team- Gained a thorough understanding of the complete delivery service model, whereby the PWGSC partners with the private sector to deliver real property services while retaining full accountability for standards and performance.- Wrote a complete step-by-step strategic manual on how to transition a crown-owned and managed department/property into the hands of a private corporation.