A transformation leader with significant experience in Telecom Industry where I am delivering and setting-up of a system approach to understand customer needs, requirements, and expectations while devising solutions to address the issues. Played an imperative role in automation of processes and digitization of customer journey on airtel app/web in addition to roll-out of fully digital onboarding process for airtel customersAs Chartered Accountant, my expertise lies in successfully managing teams, processes, and strategic programs to drive continuous quality improvement efforts through audits and transformation projects. Furthermore, my outstanding communication and interpersonal skills mm are certain to render me an immediate asset to your customer service team.► Pillars that makes me an accomplished Leader…✔ Operations Management – Managing call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses✔ Process Enhancement - Performing Process audits for ensuring the adherence of process towards defined Quality Management System standards and requirements✔ Business Transformation - Ensuring that the large business transformation projects get completed with very tight deadlines leading to additional business growth across globe✔Customer Insights– Built and maintained relationship with existing and new customers and successfully handled the deliverable according to customer needs and satisfaction. ✔ Team Management- A people’s person directing productive cross-functional teams using interactive and motivational leadership that spurs people to willingly give 100% effort and loyalty► My Key Career Highlights...✔ Streamlining the processes by assessing and redesigning thereby achieving significant levels of improvement in quality, service, time, speed