Rohit Saxena Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, On

Produce professional portraits of adoptable animals for the website, including post-processing workflows.Lead event, commerical, and editorial photography.Provide photos for advertisements, websites, and publications supporting the Ottawa Humane Society.Conceptualize, produce, and direct assistants and models through themed photo shoots.Assist with management of media requests.

Ottawa, Canada Area

Serve as a market lead for Phreesia's most technically-involved base customer marketLead and mentor peers on best practice, technical knowledge, and processProvide an unparalleled experience advocating for Phreesia's largest enterprise customersConsult on specific customer challenges, optimizing business value and product adoptionSolve complex issues requiring expert-level understanding of product and healthcare industryDevelop reference customer relationships, and drive… Show more Serve as a market lead for Phreesia's most technically-involved base customer marketLead and mentor peers on best practice, technical knowledge, and processProvide an unparalleled experience advocating for Phreesia's largest enterprise customersConsult on specific customer challenges, optimizing business value and product adoptionSolve complex issues requiring expert-level understanding of product and healthcare industryDevelop reference customer relationships, and drive strong internal/external advocacy for PhreesiaUse a data-driven approach to help customers meet their specific strategic goalsWork with internal stakeholders to identify and drive improvements in process, systems and tools Leverage data storytelling to convey success to customer C-suites and external audiencesCo-ordinate internal and external teams to execute complex technical projects Show less

Ottawa

Provide an unparalleled experience for Phreesia's largest enterprise customers as they complete the sales and implementation process and transition to the Customer Success Management teamDevelop reference customer relationships, and drive strong internal/external advocacy for PhreesiaUse a data-driven approach to help customers meet their goals and solve complex healthcare business problems reactively and proactively with optimal use of Phreesia's capabilitiesAct as a Subject Matter… Show more Provide an unparalleled experience for Phreesia's largest enterprise customers as they complete the sales and implementation process and transition to the Customer Success Management teamDevelop reference customer relationships, and drive strong internal/external advocacy for PhreesiaUse a data-driven approach to help customers meet their goals and solve complex healthcare business problems reactively and proactively with optimal use of Phreesia's capabilitiesAct as a Subject Matter Expert and Product Super User for customers and internal teams Work with internal stakeholders to identify and drive improvements in process, systems and tools Leverage data storytelling to convey value and success to customer C-suites and external audiencesKeep ahead of constant industry changes and trends to help Phreesia and customers succeedCo-ordinate internal and external teams to execute complex technical projects Show less

Ottawa, Canada Area

Provide an outstanding experience to customers as they complete the sales and implementation process and transition to the care of the Customer Success Management teamProactively engage customers to improve the adoption of Phreesia and ensure maximum satisfaction and use of the Phreesia system as defined by individual customer business needsAct as both the Subject Matter Expert and Product Super User for my existing customer base.Provide training on new and existing… Show more Provide an outstanding experience to customers as they complete the sales and implementation process and transition to the care of the Customer Success Management teamProactively engage customers to improve the adoption of Phreesia and ensure maximum satisfaction and use of the Phreesia system as defined by individual customer business needsAct as both the Subject Matter Expert and Product Super User for my existing customer base.Provide training on new and existing featuresLeverage the product in innovative ways to meet customer goalsCreate customer advocates to assist the sales team with references and to generate referralsWork with Product Management to identify and drive improvements in process, systems and tools Support the roll out of new product initiatives to Phreesia’s existing customer base.Input and maintain the Phreesia customer relationship management systems with up to date communications, conversations and correspondence with physicians and their personnel Show less

Ottawa, Canada Area

Worked with a variety of government grant clients including Alberta Health and Wellness, Alberta Agriculture and Rural Development, and the US Department of Housing and Urban Development.Engaged clients in the requirements gathering process, documented findings, designed custom configurations, and created implementation plans.Configured the Grantium grants solution to support program business processes, while analyzing, testing, and finalizing configurations through an iterative… Show more Worked with a variety of government grant clients including Alberta Health and Wellness, Alberta Agriculture and Rural Development, and the US Department of Housing and Urban Development.Engaged clients in the requirements gathering process, documented findings, designed custom configurations, and created implementation plans.Configured the Grantium grants solution to support program business processes, while analyzing, testing, and finalizing configurations through an iterative, client-oriented validation process.Provided project implementation and post-implementation support as part of the Client Support Team. Documented advanced configurations and best practices for internal, external audience.Created and delivered training curriculum based on advanced custom configurations to client trainers and end-users. Show less

Ottawa, On

Worked with a variety of commercial/defense clients in the aviation domain, including Air Canada, LAN Chile, Qantas, CAE, the Canadian Department of National Defense, and the Egyptian Air Force.Extensive experience travelling for on-site work at client sites under demanding conditions including software upgrades, parallel runs, and system go-lives.Worked directly with client organizations to design report specifications, demonstrate new featuresTriaged, supported, and solved product… Show more Worked with a variety of commercial/defense clients in the aviation domain, including Air Canada, LAN Chile, Qantas, CAE, the Canadian Department of National Defense, and the Egyptian Air Force.Extensive experience travelling for on-site work at client sites under demanding conditions including software upgrades, parallel runs, and system go-lives.Worked directly with client organizations to design report specifications, demonstrate new featuresTriaged, supported, and solved product issues in conjunction with external, internal stakeholders.Developed and implemented CAT, FAT test plans, and executed test plans.Mapped client requirements to off-the-shelf or custom solutions as required.Supported client teams building external messaging interfaces to the product, tested interfaces.Developed and documented solutions for data migration issues, developed SQL queries to cover gaps.Participated on an internal initiative to identify, solve migration performance issues. Reduced migration runtime from 80 hours to 8 hoursDeveloped, delivered training materials, demos, and analysis/design documents.Mapped existing system functionality into mobile application paradigms. Show less

Ottawa, On

Managed the Witness eQuality Call Monitoring system for Canada Post, a telephony system used by 550 Canada Post contact center agents, officers, and VIPs to monitor and evaluate agent performance.Reorganized system data structures to facilitate maintenance and support processes.Lead support teams to ensure optimal system uptime and performance.Planned and deployed system upgrades to double system capacity and upgrade infrastructure.Oversaw Aspect eWFM, Symposium webclient… Show more Managed the Witness eQuality Call Monitoring system for Canada Post, a telephony system used by 550 Canada Post contact center agents, officers, and VIPs to monitor and evaluate agent performance.Reorganized system data structures to facilitate maintenance and support processes.Lead support teams to ensure optimal system uptime and performance.Planned and deployed system upgrades to double system capacity and upgrade infrastructure.Oversaw Aspect eWFM, Symposium webclient, CallCenterAnywhere system implementations.Learned a wide variety of systems and technical frameworks quickly, as required by various roles.Renegotiated corporate teleconferencing agreements to generate a 30% cost savings.Supported the deployment of Blackberry mobile devices to an internal client base, evaluated mobile solutions for client organization.Routinely developed project plans and lead technical team meetings. Show less

Ottawa, On

Supervised 52 gifted pre-university students from across Canada as part of non-profit organization.Coached youth in development of business plan, prototype, and team/meeting dynamics.Organized closing Gala Night, arranged public relations efforts around special guest Marc Garneau.

Ottawa, On

Worked with Labatt and ROHC to increase youth appeal of the Labatt 24 Hour Relay.Proposed, planned, and implemented multi-year marketing plan for this charity fundraiser.Created and coordinated unique branded activities to public through radio, print, and events.Created partnership with Carleton Engineering to serve as the official Labatt relay team.Coordinated forty-person team in running events and serving as goodwill ambassadors.Created and implemented program for the… Show more Worked with Labatt and ROHC to increase youth appeal of the Labatt 24 Hour Relay.Proposed, planned, and implemented multi-year marketing plan for this charity fundraiser.Created and coordinated unique branded activities to public through radio, print, and events.Created partnership with Carleton Engineering to serve as the official Labatt relay team.Coordinated forty-person team in running events and serving as goodwill ambassadors.Created and implemented program for the Nortel Networks Dragon Boat Races 2002.Coordinated teams for and hosted a variety of promotions, including the HOPE Beach Volleyball tournament, BluesFest, the Brewmaster Taste Tour, the Road To Gold program, and FreeDay. Show less

Ottawa, On

Implemented two major national initiatives across non-profit engineering and technology camps: Assisted with the design of web-based intranet tools such as a searchable curriculum database.

Ottawa, On

Contacted, recruited, scheduled, and trained more than 100 volunteers and VIP guests.Supervised and coordinated personnel during the Telethon broadcast, which raised over 600,000$.Modified and developed existing fundraising activity. Recruited new sponsors, then worked with specialists within those organizations to create and implement new marketing and media strategies.

Ottawa, On

Created, designed, and implemented a volunteer program.Increased volunteer team size from 5 to 40 within 3 years.Taught HTML, VRML, UNIX, C++ programming, and general Internet use to youth aged 6-18.

B.Eng (Computer Systems), Minor In Business, Computer Systems Engineering

Activities and Societies: Carleton Student Engineering Society - President, VP Internal, VP External, VP Social Carleton University.

Education record