Rohit Shetye Email & Phone Number

Foster City, California, Us

Foster City, California, Us

• Designated as a Highest (Tier 3) and only Escalation Point within US Network Operations team and provided technical coordination, oversight and leadership for staff to drive critical Network Escalations to a timely resolution.• Led all the Major Network Upgrade and New Network Design Projects along with various Engineering teams and ensured they were securely and successfully delivered without any production impact to the existing network.• Assisted Network Operations Senior Management in developing roadmap to increase the effectiveness of the organization and technology solutions.• Built and maintained relationship with Global and Virtual teams, Third Parties on network development and/or support issues.• Mentored New Recruits, Tier 1 and Tier 2 team members, developed departmental procedures and best practices standards.- Moved "laterally" from Network Operations Org to Network Architecture and Engineering Org as a Lead Network Engineer in December 2019.

Foster City, California, Us

• Designated as a Tier 2 Escalation Point for the operations teams and ensured remediation of critical network issues related to Visa Applications in timely manner.• Led new design changes with Network Engineering team to ensure smooth implementation and meet constant demands of the business• Managed and supervised team of Network Support Engineers on a daily basis and provided them with necessary mentoring.• Developed formal training exercises with Management Team to ensure team is updated on new and coming technologies and ready to tackle new and different issues.- Promoted to Lead Network Engineer in October 2016

Foster City, California, Us

• Designated as an Escalation Point to operations teams.• Troubleshot and resolved complex network issues in a effective and timely manner.• Deployed client solutions and network design implementations.• Took initiative to proactively discover potential network impacts.• Participated in managing projects introduced by engineering team assuring full implementation and documentation standards were adhered to. Completed the projects objectives within timelines.- Promoted to Staff Network Engineer in December 2015

Greenwood Village, Co, Us

• Designated as an Escalation Point to resolve the complex network issues related to Customer Networks and Virtela's Backbone Network in a timely manner to ensure highest network up time.• Worked with Backbone Team to perform network maintenances on the Virtela's Backbone Network to ensure its optimum working condition.• Managed and supervised Network Engineers on a daily basis and provided them with necessary assistance in their troubleshooting.• Trained and mentored engineers on new technologies and developed formal training exercises for new recruits.

Greenwood Village, Co, Us

• Monitored the performance of Virtela's Network on a daily basis and troubleshot faults and outages on Customer Networks and Virtela's Backbone Network.• Worked with various carriers and other team members to achieve highest customer satisfaction by resolving their issues quickly.• Worked with Senior Engineers and Virtela Management to troubleshoot complex network issues in a timely manner.• Worked on internal projects and provided recommendations to Virtela Managers to assist them in improving NOC operations process.- Promoted to Senior Network Engineer in July 2012.

London, London, Gb

• Monitored performance of the various devices in the network acting as a front line Network Engineer.• Provided assistance to the field technicians during the major maintenance activities.• Worked on the configuration changes on various devices in the Reliance Network during the maintenance activities.• Created trouble tickets and worked with carriers and technicians to actively resolve in network outages to achieve high customer satisfaction.• Worked on troubleshooting the critical network issues with Level 2 Network Engineers.

Boulder, Colorado, Us

• Responsible for keeping all the Routers and Switches in the Telecommunications Systems Lab in optimum working condition.• Troubleshot the software or hardware problems in devices, performed code upgrades on various Cisco switches and routers to make them ready in time for Lab sessions. • Assisted the Instructor in handling responsibilities of Telecommunications Systems Lab class.

Master Of Science, Telecommunications

Bachelor Of Engineering, Electronics Engineering