Rohit Sreeguru Email & Phone Number

As a passionate leader in Operations and Customer Service, I have over seven years of experience optimizing processes, managing high-performing teams, and delivering exceptional customer experiences. I hold an MBA from the University of East London, where I specialized in Strategy, Operations, and Digital Marketing. This academic foundation, paired with my strong interest in data-driven decision-making and customer satisfaction, has equipped me to excel in fast-paced, growth-oriented environments.In my career, I’ve had the privilege of leading customer service and operations teams across industries, including eCommerce and technology, notably with companies like City Sprint and Google. During my tenure at City Sprint, I led a transformation initiative that reduced call handling times by 28%, and increased team efficiency by 24%. I specialize in process optimization, CRM tools and cross-functional collaboration to achieve operational excellence and customer-centric outcomes.Looking ahead, I am committed to continuing my career growth in leadership roles where I can contribute to transforming customer experience (CX) and operational efficiency. I aim to leverage my expertise in team management, data analytics, and process improvement to drive tangible business outcomes and elevate customer satisfaction across all touchpoints. I am particularly excited about opportunities in dynamic, fast-growing organizations where I can make a significant impact.

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  University Of East London

  Business, Management, Marketing, And Related Support Services