Rohit Tandon Email and Phone Number

● Manage stakeholder relationships to ensure successful engagement through effective communication and project management. ● Coordinate pre-sales and solutions support for the sales team in RFI/RFP responses across multiple service lines and technologies.● Oversee revenue generation through strategic account management for both existing and new business.● Lead the setup of operations and delivery teams for new engagements, and streamline standardized processes for project planning, budgeting, resource allocation, and utilization.

In this role, based in Riyadh, Saudi Arabia, over a span of four years, I proactively led and managed service delivery and account management, ensuring seamless project execution and exceptional client satisfaction. I collaborated with clients across diverse industries, including transport, banking, and food, consistently delivering substantial value. My responsibilities involved managing customer relationships, addressing their needs, and facilitating successful outcomes.

As the SVP of Program Management, I was instrumental in steering and managing strategic programs. My role encompassed leading program development, overseeing management processes, and ensuring the successful execution of initiatives aligned with organizational objectives.

In this capacity, I partnered with GAVS clients across North America, Europe, the Middle East, and Singapore to oversee their IT infrastructure programs and service delivery. I successfully managed onsite and offshore operations across various sectors, including banking, media and entertainment, information services, healthcare, engineering, manufacturing, and others.

- Successfully manage multiple projects concurrently, demonstrating adept multitasking abilities.- Specialize in data centre consolidation & migration program management.- Execute comprehensive IT infrastructure program and project management.- Oversee end-to-end service delivery for IT infrastructure, ensuring seamless operations.- Take charge of the entire deployment processes with a focus on effective management and execution.Projects and Deliveries- Orchestrated a Datacentre and user base Migration Program for a Banking customer in the Middle East.- Led a successful Datacentre and user base Migration Program for an Engineering and Manufacturing customer in Singapore.- Managed Datacentre consolidation and Migration projects for an Information Services customer at their Datacentres in Scotland, England, Singapore, and the USA.- Directed end-to-end Service Delivery, including Infrastructure Management in an on-site offshore model, for a Media and Entertainment customer in the UK.

• Coordinate project interdependencies and ensure effective cross-project communication.• Maintain centralized Programs and Projects monitoring and reporting. • Mentoring other Program and Project Managers.• Manage status reporting and metrics reporting processes for all the projects, highlighting the % completion as per the triple constraints of Time, Cost and Scope.• Manage and resolve issues; manage resources and facilities for all the projects.• Plan and Manage the Stakeholder Communications from PMO perspective. • Revise plans in conjunction with project & Program managers (if required).• Conduct Quality Reviews in Project and ensure implementation as per policies.

Led IT infrastructure projects for North American customers, encompassing migrations, upgrades, server hardware refresh, and data centre migration.● Led project teams to deliver customized solutions, aligning with business objectives and project charter.● Maintained full accountability for project performance, effectively managing scope, cost, schedule, and contractual deliverables ● Oversaw all project resources, including subcontractors, while implementing a clear and efficient communication plan with both the project team and the customer.● Provided daily guidance to the project team and delivered regular status updates to the customer to ensure transparency and alignment with project goals

Led a team of hosting engineers, including DBAs and IT Infrastructure personnel, to provide L3 support for applications in a high-availability environment.Responsibilities● Managed the project for setting up an operations centre in India to provide support and maintenance during US off hours, involving team building, recruitment, and training.● Collaborated with other technical services managers for teams in the US and UK to ensure overall application availability and deployment success.● Oversaw the team providing L3 technical support for day-to-day administration of application hosting environments across data centres in the US and UK.● Escalated issues involving product limitations by engaging with product development teams.● Worked with technical account managers to coordinate customers' production environment maintenance, upgrades, etc.● Coordinated for the swift resolution of high-visibility tickets raised with Microsoft or other service providers such as ISPs and data centre vendors.● Generated and presented uptime reports and resource optimization reports to management.

● Successfully managed high-profile escalations with executive-team visibility.● Led and mentored a team of front-line engineers, addressing technical issues on manageability products such as SMS, MOM 2005, and Operations Manager 2007 for Microsoft's premier customers.● Guided the team in developing prompt solutions to enhance customer experience and satisfaction survey results.● Cultivated a productive work environment through teamwork promotion, effective change management, and clear communication.● Encouraged and identified on-the-job training opportunities for team members' professional development.● Played a key role in the recruitment of skilled candidates for the support team.● Authored advanced solution articles focused on the technology area of expertise, particularly in SMS (Systems Management Server).

● Led a team of support engineers, providing technical guidance for expedited issue resolution.● Managed IT infrastructure, including setup and administration of Windows/Mac servers and workstations, system setup and administration, database administration (MSSQL), and backups administration.● Oversaw service desk operations and led Incident and problem management processes.● Actively participated in change management initiatives.● Streamlined the complete IT setup in European offices (Switzerland, France, Germany & UK).● Established and initiated a service desk, creating a single point of contact (SPOC) for IT-related incidents in Switzerland for all European users.● Contributed as a team member in the domain and mail server migration from Windows NT 4.0/MS Exchange 5.5 to Windows 2003/MS Exchange 2003.IT infrastructure management and operational streamlining of the service desk for US offices in Denver, Cheyenne (Wyoming), New York, and Home Offices.

Web and Systems Administration:● Network setup and administration.● Database administration (MSSQL 7.0 & MSSQL 2000).● MS Exchange deployment and administration (Exchange 5.5 & 2000).● Web server administration (IIS4.0, IIS5.0).● Website deployment and administration.● Mail server administration (SL Mail 5.2).● Hardware/software resource requirement analysis.● Coordinating with hosting service providers and domain registrars.Team Management:● Supervised web support, network support, and hardware/software support engineers.Project Management:● Led end-to-end turnkey solutions for network infrastructure setup, web deployment, etc.Deployment:● Orchestrated the successful deployment of websites for premier corporate customers across various industries, including automobiles, pharmaceuticals, media, consulting, etc.Function Process Mapping:● Implemented function process mapping and information flow systems.

● Conducted network setup for three locations in Hyderabad.● Managed network administration and mail server administration.● Coordinated with external agencies for services.● Prepared management information system (MIS) reports.