Rohit Vasudeva

Rohit Vasudeva Email and Phone Number

Senior Director - Partnerships and Customer Success @ Pocketpills
Surrey, BC, CA
Rohit Vasudeva's Location
Surrey, British Columbia, Canada, Canada
Rohit Vasudeva's Contact Details

Rohit Vasudeva work email

Rohit Vasudeva personal email

About Rohit Vasudeva

An extremely passionate and a result oriented professional with 19+years of experience in solving complex problems through adoption of new & disruptive digital technologies.Focus areas includes e-commerce, distribution supply chain with P&L responsibility & enhanced customer experience using the 'Digital Transformation Techniques'.Rich experience while working with premium clients across Canada, Philippines, South Africa, United States & India. Acquired expertise on service delivery, delivering client value and managing startup BPOs. Culture integration post M&ATrained 6 sigma Green Belt professional with experience in Leading implementation initiatives for various audits such as BS7799, PCI& DPA and COPC

Rohit Vasudeva's Current Company Details
Pocketpills

Pocketpills

View
Senior Director - Partnerships and Customer Success
Surrey, BC, CA
Website:
pocketpills.com
Employees:
126
Rohit Vasudeva Work Experience Details
  • Pocketpills
    Senior Director - Partnerships And Customer Success
    Pocketpills
    Surrey, Bc, Ca
  • Pocketpills
    Senior Director - Partnerships & Customer Success
    Pocketpills Sep 2023 - Present
    Surrey, British Columbia, Ca
  • Pocketpills
    Director Of Operations & Customer Service
    Pocketpills Jul 2020 - Sep 2023
    Surrey, British Columbia, Ca
  • Pocketpills
    Director - Customer Service
    Pocketpills Mar 2020 - Jul 2020
    Surrey, British Columbia, Ca
  • Tata 1Mg
    Head - Distribution Business
    Tata 1Mg May 2018 - Feb 2020
    Gurgaon, Haryana, In
    Pharma - Supply Chain Distribution (P&L responsibility)
  • Tata 1Mg
    Assistant Vice President Operations
    Tata 1Mg Jul 2016 - Dec 2018
    Gurgaon, Haryana, In
    ePharmacy OPS & Telesales
  • Zomato
    Online Ordering - Founding Team
    Zomato Mar 2015 - Jul 2016
    Gurugram, Haryana, In
    Operations Lead, International Expansion & Training Head
  • Personiv
    Sr. Manager - Operations And Customer Service
    Personiv Nov 2008 - Mar 2015
    Austin, Tx, Us
    Overall P&L responsibility of 2 LOB's with focus on both Revenue growth and Operating Income improvement for the worlds largest travel portalFocused on driving and exceeding Key Client metrics including CSAT, Sales Conversion, Client Experience, Compliance and CSTLeveraged people management skills with an attrition below 48% annualizedA team of Assistant Managers and Quality as direct reports with a team of 80 peopleResponsible for customer relationship at the highest levels in the Client organizationResponsible for ensuring Revenue and Margin targets by effective Resource Management and optimum capacity utilizationHeadcount planning & Succession planning for 2 levels downResponsible for growth & development of the Direct Reportees in order to maximize their contribution to the business and client satisfactionStrategic Planning & cost reduction strategies
  • Wipro Ltd. - India
    Sr. Group Leader
    Wipro Ltd. - India Dec 2002 - Dec 2006
    Bangalore, Karnataka, In

Rohit Vasudeva Skills

Bpo Team Management Service Delivery Transition Management Management Crm Vendor Management Outsourcing Process Excellence Mis Call Centers Operations Management Six Sigma Quality Control Performance Management Offshoring Customer Satisfaction Leadership Business Development Customer Relationship Management Process Improvement Sla Customer Experience Training Remote Infrastructure Management Business Planning Sourcing

Rohit Vasudeva Education Details

  • Massachusetts Institute Of Technology
    Massachusetts Institute Of Technology
    Organizational Leadership
  • Epic Aviation Inc, Florida
    Epic Aviation Inc, Florida
    Commercial Pilot License
  • Kumaun University, Nainital
    Kumaun University, Nainital
    General

Frequently Asked Questions about Rohit Vasudeva

What company does Rohit Vasudeva work for?

Rohit Vasudeva works for Pocketpills

What is Rohit Vasudeva's role at the current company?

Rohit Vasudeva's current role is Senior Director - Partnerships and Customer Success.

What is Rohit Vasudeva's email address?

Rohit Vasudeva's email address is ro****@****lls.com

What schools did Rohit Vasudeva attend?

Rohit Vasudeva attended Massachusetts Institute Of Technology, Epic Aviation Inc, Florida, Kumaun University, Nainital.

What skills is Rohit Vasudeva known for?

Rohit Vasudeva has skills like Bpo, Team Management, Service Delivery, Transition Management, Management, Crm, Vendor Management, Outsourcing, Process Excellence, Mis, Call Centers, Operations Management.

Who are Rohit Vasudeva's colleagues?

Rohit Vasudeva's colleagues are Nitin Dahiya, Jayshri Patel, Adithya M Dileep, Chanshi Chandran Unnikkochan, Jaspreet Kaur, Piyush Gupta, Ravin Gupta.

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