With over a decade of experience in the hospitality industry, I have sharpened my skills in customer service and team building across diverse roles and environments. My journey began as a butler on a 7-star luxury cruise ship, where I mastered the art of delivering exceptional service to discerning guests. This unique experience ignited my passion for hospitality and set the foundation for my career.After five years at sea, I pursued an MBA in the UK to deepen my understanding of business management and leadership. This academic endeavour equipped me with the strategic insights needed to excel in managerial roles. I have since served as a General Manager for a high-end restaurant and a Town Manager for a leading pawnbroker company, where I focused on enhancing customer service and fostering strong, cohesive teams.Currently, I am a Hospitality Consultant specializing in customer service and team building. I leverage my extensive background to help businesses elevate their service standards and create dynamic, motivated teams. My approach is rooted in practical experience and a deep understanding of the hospitality industry's nuances.I am passionate about driving excellence in customer interactions and building teams that thrive on collaboration and mutual respect. Let's connect and explore how we can elevate the hospitality experience together.