- Oversee and manage critical IT infrastructure components, including servers, networks, and storage systems.- Implement strategies to optimize infrastructure performance and reliability.- Implement and maintain security measures to safeguard infrastructure assets and data.- Utilize analytical and problem-solving skills to address infrastructure challenges.- Proactively identify opportunities for improvement and implement enhancements.- Collaborate with cross-functional teams to align infrastructure initiatives with organizational goals.

- Assisted in conducting supply chain analysis to identify process inefficiencies and propose improvement strategies, contributing to a 10% reduction in procurement lead times.- Collaborated with cross-functional teams to streamline inventory management, resulting in a more efficient restocking process and reduced stockouts by 15%.- Supported supplier relationship management activities, including monitoring supplier performance and assisting in contract negotiations.- Assisted in logistics optimization efforts, analyzing transportation routes to improve delivery times and reduce shipping costs.

- Explored and developed novel ideas and strategies to support the growth and efficiency of start-ups, driving innovation and fostering a culture of continuous improvement.- Secured USD $2M startup funding through precise market analysis and strategic investment evaluations.- Conducted in-depth market analysis and research to inform and enhance business strategies, provided valuable insights and recommendations to Investment Managers.- Streamlined due diligence, reducing evaluation time by 25% and expediting investment decisions.- Elevated investor engagement by 20%, driving increased positive feedback and member satisfaction.- Assisted in the evaluation of potential investment opportunities, conducting due diligence and risk assessments to support informed decision-making.- Leveraged strong analytical skills and industry knowledge to provide performance analysis and security research, guiding informed decision-making and investment strategies.

• Coordinated the collection, sorting, and distribution of donated items at the Value Village Community Donation Center.• Provided exceptional customer service to donors, greeting and assisting them with unloading their items, and addressing their inquiries.• Sorted and categorized donated items based on type, quality, and condition, ensuring efficient processing and maximizing resale or redistribution potential.• Ensured a clean, organized, and presentable donation center, adhering to safety and cleanliness protocols.• Manually lifted up to 70lbs of donated items including, furniture, electronics, boxes and other equipment• Cultivated positive relationships with donors, expressing gratitude for their contributions and sharing information about Value Village's mission and impact.• Assisted in organizing and coordinating donation drives and special events to encourage community participation and increase donations.• Prepared reports on donation activities, including item counts, high-demand items, and any challenges encountered, contributing to accurate record-keeping and reporting.

- Created and implemented programs to improve employee satisfaction, engagement, and retention, focusing on factors influencing turnover and proposing effective solutions.- Increased employee satisfaction by 15%, implementing programs for engagement and retention.- Achieved 12% operational efficiency improvement via strategic process enhancements and collaborated with 5 departments, aligning strategies for effective plan implementation.- Collected and analyzed relevant data to inform decision-making, identify areas for improvement, and measure the impact of employee retention and operational enhancement initiatives.- Achieved a 25% increase in community engagement, enhancing citizen participation.- Prepared reports, presentations, and updates to communicate progress, findings, and recommendations to senior management and community leaders, ensuring transparency and accountability.

▪ Performed routine assessments on vehicles manufactured by client General Motors Canada▪ Carried out quality checks on various parameters of major components of each vehicle predominantly functionality checks, dimension checks, visual checks and verifying that they meet company standards▪ Recording the inspection results and findings and notifying the right department▪ Completing performance records▪ Assisting in the implementation of special inspection campaigns using boroscopes and other tools

Training on experiential exposure on Heterogeneous Storage Area Networks and Enterprise Storage devices

▪ Collaborated with clients and account executives to develop technical solutions that met business objectives. Ensured that proposed solutions are technically sound and are aligned with IBM’s products and services. ▪ Improved FCR (First Call Resolution Rate) from 74% to 79%. ▪ Provided assistance on technical issues and performed remote troubleshooting, installations and repairs using remote support software tool. ▪ Communicated with client on any service interruptions or degradations and provided alternative solutions for the continuations of crucial operations. ▪ Administered and maintained end user accounts, their permissions and access rights. ▪ Provided access and permissions to clients, password resets and unlocked accounts through Active Directory. ▪ Monitored and maintained manageable key infrastructure components like print services, storage services, routers, switches and hubs. ▪ Created, populated and administered knowledge bank and other self-help tools with proven solutions to common technology related issues.

Non Disclosure Agreement