Adam Røhmann Tofting-Dengsøe Email & Phone Number

Roskilde Municipality, Region Zealand, Denmark

I play a crucial role in resolving complex problems within an enterprise environment, working collaboratively with a team of seasoned Problem Managers. My primary responsibility is to ensure first-time resolution and long-term prevention of issues.Customer Engagement: Regularly meet with customers to understand their issues and requirements, gathering detailed information to tailor solutions.Collaboration: Work closely with internal technical teams and customers to facilitate the problem-solving process, ensuring all parties are aligned and informed.Solution Implementation: Identify root causes and collaborate with technical experts to develop and implement precise, effective solutions, minimizing business disruptions.Reporting: Deliver comprehensive reports to customers post-resolution, detailing the cause, resolution steps, and preventive measures to maintain transparency and build trust.Technical Expertise: Leverage a deep understanding of technical environments and problem-solving methodologies.Solution Design: Craft proactive solutions to address potential issues, enhancing customer experience and operational efficiency.Customer-Centric Approach: Anticipate and address potential concerns to ensure smooth and seamless solution implementation.Strategic Insight: Provide insights and recommendations aligned with customer needs and technical capabilities for effective, sustainable solutions.Cross-Functional Collaboration: Foster strong communication and collaboration between diverse teams to ensure cohesive and efficient problem resolution and solution implementation.My role at JN Data has honed my ability to manage complex technical challenges, foster collaboration across teams, and deliver solutions that enhance operational efficiency. This experience aligns with roles requiring technical acumen, customer engagement, and strategic solution design.

Ringsted, Region Sjælland, Danmark

As a Consultant and Problem Manager, I guided and assisted colleagues in reaching their full problem-solving potential. I directly intervened when necessary to identify and resolve issues within specific systems, gaining experience with a wide range of platforms, from healthcare to internet connectivity for hospitals.Guidance and Support: Mentored colleagues in problem-solving, providing direct intervention to resolve complex issues across various systems.Process Development: Streamlined the Problem Management process, achieving a more efficient and effective workflow.Problem Management: Managed ongoing problems, conducting weekly status and resource meetings with management, offering recommendations on resource allocation and strategic IT infrastructure decisions.Performance Measurement: Implemented a strategic initiative to identify systems for performance measurement.ITSM Product Owner: As the Product Owner of the problem module in our IT Service Management system, provided training and collaborated with users to define the system setup.My role as a Consultant and Problem Manager honed my ability to manage and resolve complex technical issues, optimize processes, and contribute strategically to IT infrastructure decisions. This experience aligns well with roles requiring technical expertise, strategic insight, and the ability to lead and mentor teams.

In my role as an SQL Database Administrator and Problem Manager, I was primarily responsible for the ESDH system Platina for the Prosecutor's Office. Over time, I built strong relationships with the IT leadership of the Prosecutor's Office and the Ministry of Justice's IT division, securing reliable references.Frequently, I engaged with customers to resolve complex IT issues, providing tailored solutions that aligned with their core business needs. This required visiting various institutions, including the Ministry of Justice and correctional facilities, to gain crucial business insights and foster strong relationships. These interactions not only provided valuable insights but also enhanced my understanding of the core business operations.As a Problem Manager, I developed and implemented a robust Problem Management process from scratch. Initially, we faced many recurring issues due to the lack of an effective process. After six months of dedicated effort, the new problem-solving approach began to show results, leading to a more stable IT environment and a significant reduction in incidents related to known errors. This stability directly contributed to customer satisfaction and improved operational efficiency.My role involved extensive hands-on experience with SQL databases and various systems, ensuring efficient maintenance and updates. I provided strategic recommendations on hardware and resource needs, aligning IT infrastructure with organizational goals. Effective communication with customers allowed me to understand their needs better and deliver tailored solutions, significantly improving system stability.This experience honed my ability to manage technical challenges, lead projects, and engage closely with customers to deliver strategic and effective solutions. These skills align well with roles requiring technical acumen, strategic insight, and customer-focused solution design.

As a Consultant at Itheco, I provided expert advice to clients on IT solutions, focusing on future-proofing and system optimization. I worked with a wide range of technologies relevant to SMB customers, including Windows Server, networking equipment, and security applications.In this role, I helped clients select and implement IT solutions that aligned with their business objectives. I conducted thorough assessments of their existing systems and recommended improvements to enhance performance and security. My approach ensured that clients' IT infrastructure could support their growth and adapt to future challenges.I leveraged my technical expertise to support various aspects of client interactions, including technical sales, product demonstrations, and post-sales support. My ability to explain complex technical concepts in an accessible manner helped build strong relationships with clients, fostering trust and ensuring their needs were met effectively.I developed and delivered technical presentations to demonstrate the value of proposed solutions. This required strong analytical skills and the ability to tailor presentations to different audiences, ensuring both technical and non-technical stakeholders understood the benefits.Additionally, I managed pilot projects, providing clients with a clear roadmap for implementation and ensuring smooth transitions from old systems to new ones. My proactive approach in after-sales support ensured client satisfaction, leading to long-term relationships and repeat business.Throughout my tenure at Itheco, I developed a broad skill set that included technical support, relationship development, and sales engineering. These skills, combined with my technical knowledge and effective communication, positioned me as a valuable resource for clients looking to optimize their IT infrastructure.

Assisted a young boy, this helped me in refining interpersonal skills and fostering empathy

Akademiuddannelse, Computer And Information Systems Security/Information Assurance

Activities and Societies: Completed Advanced IT Security and Programming courses, demonstrating a commitment to continuous learning.

Datatekniker Med Speciale I Infrastruktur, It, Datatekniker

Datatekniker Med Speciale I Infrastruktur, It, Datatekniker