Rohtash Singh Email & Phone Number

India

Software implementation, support and coordination including modules of Administration, Onboarding, HRIS, Payroll, Leave, Attendance, , Timesheet, Recruitment, Appraisal, Goalsheet, Feedback, Sales & Customer Care, Material Management, Property Management and Sales Force Automation.Kick off meeting with the clients and creation of the implementation plan. Work directly with internal customers on implementing ERP system to meet business needs.Respond to customer phone and email support requests in a timely, efficient and professional manner.Day to day discussion with the client, replied queries through telephonic and emails, explored and debug issues/bugs, provide solution. Responsible for manual testing of software, address and report software issues.Collaborate with the development team to resolve complex issues and improve software performance.Provide software training to client teams related to different modules.Responsible to write release notes and software manuals on the basis of build release.Provide software support to internal and external teams and usersActs as a liaison between application, end-users and technical support.Debug the issue with the help of different tools like SQL Scripts, CVS, MySQL Workbench.Designing the letters like Offer letter, Appointment letter, Appraisal letter on the basis of client requirement with the help of HTML and CSS.

Delhi, India

Using Gamut Info Systems Limited (Farvision ERP).Responsible for end-to-end implementation, support and coordination of complete ERP Software including the modules of Administration, Finance, HR & Payroll, Sales & Customer Care, Material, Property Management and Sales Force Automation.Gathering of information from users & update in the software after coordination with development team.Acts as a liaison between application, end-users and technical support.Raising tickets on portal if having some technical issues.Test and analyze software enhancements to make sure that it meets the employee’s needs.Understanding the needs of the users and coming up with software requirementsInteraction with end users to understand business pain pointsSuggesting and implementing business process improvementsEnhancing system capabilities and business processes continuously.

Delhi, India

Using Gamut Info systems Limited (Farvision ERP).Responsible for implementation and support of complete ERP Software including the modules of Administration, Finance, HR & Payroll , Sales & Customer Care, Material, Production, Property Management & Sales Force Automation, Engineering.Co-ordinate with Support, Development team for resolution of bugs and Requirements. Resolve the user queries and issues through online session or visit on user’s desk.Training of new joining employees about the cycle of ERP Software.Training of users about new updation, report, form and transactions.Designing of new GST documents in crystal report from Document Designer.Installation of Patches & Hotfix in SQL Server on daily basis.Verify complete checklist after installation of patches on server.

Gurugram, Haryana, India

Using Gamut Info systems Limited (Farvision ERP).Responsible for implementation and support of complete ERP Software including the modules of Administration, Finance, Sales & Customer Care, HR & Payroll, Material, Property Management, Engineering, & Production.Designing of new GST documents in crystal report from Farvision Document Designer.Installation of Patches & Hotfix on Test as well main Server on daily basis.Verify complete checklist after installation of patches on test server.Responsible for implementation and training of all modules of ERP.Gathering the information from users & update in the software after coordination with Development Team of Farvision.Discussion on daily basis about the process of ERP issues with the users.Raise the Requirement & Bugs in the Farvision Portal.Co-ordinate with Support, Development team for resolution of bugs and requirements.Responsible for setup of Interest, GST, HSN codes for all the modules. Handling user queries about the working of erp on daily basis.

Noida, Uttar Pradesh, India

Responsible for implementation of complete ERP Software including the modules of Finance, REMS (Real Estate Management System), HR & Payroll, POS (Purchase Order System), Inventory, LM (Lease & Maintenance), Customer Care & Control Panel.Responsible for implementation and Training of complete ERP Software on client site.Gathering the information from the client & update in the software after coordination with Development Team.Resolve the issue of user on daily basis via telephonic or visit at clients.Raise the Bugs and Co-Ordinate with Support Team if users facing any technical issue in the ERP Software.Responsible for Generate Invoices, Create Payment Plans, Mapping of service tax & interest as applicable ect. Handle client’s calls & queries about the working of erp.Co-ordinate with Development Team about any new requirement or facing any technical error in the software.Helping to update Customer’s backlog & details in ERP Software like: -Tax Masters Details, Interest Plans, Payment Plans, Previous Demand Letters, Previous Receipts, Previous Bill Generation, etc. in all modules.Installation of ERP Software on client side if require.Handling the customers Query like change require in reports, processing errors, matching value etc.Enhancing system capabilities and business processes continuously.