Roi Budde Email & Phone Number

Sydney, Australia

Sydney, Australia

Report for inbound Customer Service and outbound Sales teams.Monitor real time performance, particularly in inbound space and adjust resources to optimise Service Level.Allocate resources for daily outbound Sales activities.

Sydney, Australia

Reporting on incoming work volumes and agent productivity.Developing forecasts to aid in optimal scheduling.Implementing schedules and monitoring in real-time.Highly involved in the deployment of new Workforce Management software.

Sydney, Australia

Responsible for reporting and analysis for NSW Customer Service operation.

Sydney, Australia

Assisted with Electronic Order gateway (B2B system) - primarily responsible for correcting errors on incoming orders to allow them to be released into the system for processing.

Sydney, Australia

Inbound Call Centre environment - assisting customers with order and account issues, placing orders and following up general inquiries.

Edmonton, Canada Area

Inbound Call Centre for customers of Cingular Wireless (transitioned to AT&T branding)Assisted with customer and dealer inquiries relating to telephone handsets, billing and company products.

Sydney, Australia

Airfare Coordinator is responsible for taking the rules of an airfare and converting these to a common language. These are then made available to travel agents, who are the customers of this business.My individual role progressed to include managing the database of customers around Australia (around 5000), and reporting for management.