Gervasio Soares De Matos Junior Email & Phone Number

Lisboa, Portugal

I am currently employed at a multinational company in the telecommunications industry, providing technical support to a private Engineering company using our infrastructure. My responsibilities include offering support to customers over the phone for Windows, Office, network, and other applications.

Lisboa E Região

I worked in a large private healthcare network in Portugal, where my responsibilities included analyzing and resolving issues that came through tickets and traveling to different locations for resolution. Additionally, I was tasked with troubleshooting, diagnosing, and repairing complex technical problems, as well as installing and configuring Windows computers, Chromebooks, printers, kiosks, and troubleshooting network issues.

Barueri, São Paulo, Brazil

I worked at a Telemarketing company providing support in the following areas: - Computer Maintenance - User Password Reset in Active Directory - Operating System Installation - Troubleshooting Network issues

Carapicuíba, São Paulo, Brasil

I have experience working as a Human Resources Assistant and Financial Assistant, where I was responsible for accounts payable and receivable, purchasing products, and maintaining systems and computers. My background includes a strong understanding of HR processes, financial procedures, and efficient management of invoices and payments. I am skilled in maintaining and troubleshooting systems and computers, ensuring smooth operations in the workplace.

Barueri, São Paulo, Brasil

I was responsible for the control of parts leaving the warehouse for application, issuing invoices for transfers, sending parts for repair, and other outgoing shipments. I also managed the registration of invoices for application and warranty parts for external repairers. I excelled in organizing and maintaining the warehouse, ensuring that all parts were properly stored and easily accessible. I received parts brought in by technicians, delivered parts for repair, and created a streamlined process for technician service routes. My experience in inventory management and warehouse operations has equipped me with the necessary skills to effectively manage a warehouse and ensure a smooth flow of parts for repairs and applications. I am detail-oriented, organized, and capable of working efficiently in a fast-paced environment.

Barueri, São Paulo, Brasil

I provided on-site support to Walmart employees stationed at a Distribution Center in Barueri, where I was responsible for managing all hardware issues and assisting with the installation/update of programs on user machines and servers. Additionally, I have experience in computer maintenance, software and system installation, as well as verifying links with servers and network operators. I am adept at troubleshooting technical issues and providing timely solutions to ensure smooth operations and user satisfaction. My hands-on experience in IT support has equipped me with the skills necessary to handle various hardware and software challenges.

São Paulo, Brasil

In my previous role, I was responsible for providing telephone support to internal and outsourced users for granting access to company systems and releasing accesses. I also handled password resets for users and assisted employees over the phone with scheduling appointments for in-person meetings. These experiences have honed my communication skills and ability to effectively assist users with technical issues and provide exceptional customer service.

São Paulo, Brasil

I have experience in handling customer phone calls for printer maintenance and troubleshooting. I also assist in the installation of printers and provide support for any technical issues that may arise. Additionally, I am responsible for start the pocess to replace printers when necessary.

Osasco, São Paulo, Brasil

I used to work at a market where I was responsible for managing Accounts Receivable, Accounts Payable, Inventory, and Human Resources. My duties included handling customer payments, tracking supplier invoices, monitoring stock levels, and assisting with employee onboarding and management. Through this role, I developed strong organizational skills and the ability to work effectively in a fast-paced environment.

São Paulo, Brasil

I have experience in assembling and maintaining computers, as well as installing programs and operating systems. I have provided support both in the company's office and at the client's home. This hands-on experience has honed my technical skills and problem-solving abilities, enabling me to effectively troubleshoot and resolve issues related to computer hardware and software.

Administração De Banco De Dados, Banco De Dados

Pursuing a postgraduate degree in Database Administration, where I will explore topics ranging from fundamentals such as the evolution.

Ensino Superior Em Administração De Empresas, Business Administration, Management And Operations

Tecnologia Da Informação, Tecnologia Da Informação