Assistant to the Management Team at Twisted Pair

As a coordinator it is my responsibility to manage the amount of stock that we have available at head office for deliveries and collections.I liaise regularly with our manufacturer to ensure we always have full stock levels manufactured ready for distribution from our warehouse to our approved installers.On a daily basis I work closely with the rest of the operations team and warehouse staff to ensure a smooth running on our dispatch processes and ensure all stock is accountable for.I also oversee our marketing campaigns on our social media sites; Twitter, LinkedIn, Instagram and Facebook.

Operations Coordinator - As a coordinator it is my responsibility to manage the amount of stock that we have available at head office for deliveries and collections.I liaise regularly with our manufacturer to ensure we always have full stock levels manufactured ready for distribution from our warehouse to our approved installers.On a daily basis I work closely with the rest of the operations team and warehouse staff to ensure a smooth running on our dispatch processes and ensure all stock is accountable for.I also oversee our campaigns on our social media sites Twitter, LinkedIn, Instagram and now Facebook.

Operations Administrator - As playing a vital part in the operations department, my job role is to ensure that from the moment we receive the customer’s order, the correct procedures are followed so that every aspect of their order is dispatched and received with in the requested time frame.My Role also includes: • Organizing and maintaining numerous important files and records• Ordering essential office supplies on a weekly basis• Sending out by post/interparcel sample packs of our products to either new/potential customers and also architects• Making sure our sample stock is always updated • Raising purchase orders for our suppliers.• Creating despatch notes daily for materials that are sent out of our warehouse• Sending a PDF version order acknowledgement via email to customers confirming their delivery to site• Liaising with suppliers to ensure all orders are confirmed with a delivery date and have the correct information required• Replenishing metal stock (standard trims) for our warehouse• Pricing metal fabrication requests from customers for both standard and bespoke trims• Keeping a record of new projects that have used our product, logging this on our project log which our field technician will then arrange a site inspection. • Update the daily stock figures to reflect the amount of materials despatched each day • Ordering pallets for our warehouse operatives • Keeping record of any failed deliveries and investigating why the delivery failed. • Making sure the meeting room is always well presented for meetings with our suppliers etc• Managing the Cefil UK LTD fleet this also includes carrying out monthly car inspections • Keeping the suppliers filing cabinet up to date• Training up new operations starters to a high standard ,I also designed a training manual which covers every aspect of the role which helps with training. • Arranging any social events with in Cefil UK LTD.

Taking inbound calls from corporate banking sites to log facilities requests or to chase previous jobs logged for updates and ETA’s, working with systems such as MyMCS to log the requests, Microsoft outlook to communicate with colleagues on building updates etc. and also using the identification and verification systems on the Barclays website to carry out security check on engineers and sub-contractors who are trying to gain access to the Barclays retail branches.

Working with Microsoft systems, concept and also online systems to book maintenance for the engineers and help the work flow throughout the building maintenance sector within MITIE both in hours and out of office hours. On a daily basis I would be contacting managers, engineers, clients and subcontractors to arrange maintenance visits for sites, and out of hours we also used to cover receptions phone lines for emergencies as well as dealing with priority 1 emergencies including gas leaks, large power failures etc.Phone duties include speaking to customers, engineers and managers to resolve problems and arranging time and dates to attend site to carry out the works required, Monitoring the progress of “open” calls and keeping the client informed of developments, Taking ownership for resolving queries and complaints raised by the client, Understanding nature and priority of customer’s issue through effective questioning and listening skills and building and developing relationships with other Help Desk colleagues.In September 2012 Management chose me to be part of a new dedicated ‘email and web based team’ which means focusing on email queries from the customers, clients, contract managers and subcontractor which included raising quotes, reports, pre-planned maintenance visits and working with a higher work load through the emails and web based systems, and working in partnership with the Team Leaders to deliver against a variety of business KPI’s. Through being part of this email based team I’m also fully trained for reportable events when accidents or near misses have occurred when engineers have attended sites

- Debenhams: Having to communicate with irate customers if they had not received their order due to it being lost in transit, late or stolen. Also to arrange couriers for customers to preferable addresses for returns, filling out the correct paper to ensure correct refund when items are returned to warehouse etc. placing orders over the phone for the customer and also having to cancel orders. Explaining T&C’s and data protection act to customers on a daily basis. As individuals we had to meet targets with our call times and scrip’s to ensure bonus we receive our each month. We also had to make outbound calls during most of the big sale periods to make all customers aware of the benefits of going in store or online during these periods-DeVere Hotels: My role included receiving high volumes of calls daily from customers who wanted to book weekend stays in our chain of hotels across the country. Some were for leisure which included family stays etc which we would list to them the best deals available at that time for their preferred region and some were corporate which was for client from other businesses attending meetings which their stay would be billed through their company. We also had to always try and sell extras which could include spa treatments, breakfast, dinner etc. and always offer upgrades for an additional price.