Roisin Nash Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

Support the event planning, strategy and development to enrich the value proposition that Future Human Markets provides.Support the design of the Event experience, ensuring a high quality level of delivery in support of the Event’s strategy and customer needs.Develop and improve the customer experience at each Event, ensuring after sales and customer service, collating feedbackBuild Event loyalty with customers in understanding both specific and wider market needs, feeding trends / issues back as input to Event strategyLiaise with team to ensure all elements of the Event are in alignment to set up for successAssistance in management of event websitesAssistance in execution of enewsletterPlan social media advertising & management of social accountsManage email and social inboxes for all accounts associated with the event.

County Dublin, Ireland

My goal in this position is to create a portal for clients and employees to grow and learn about the outstanding e-commerce tools xSellco produce to companies and stores. From here there are key factors needed to ensure they are produced and upheld within this sector. This includes:- Engaging with all departments to ascertain information core to client knowledge.- Assist in building and managing product strategies, roadmaps, project plans and product specifications from client knowledge.- Incorporate client insight & technological advancements to shape the client experience.- Competitor Analysis.- Experience designing and building great user experiences.- Understanding of client needs and gathering product requirements from business owners.- Honouring and managing clients as assets of the business- Build a client listening pathIdeally through these key factors I will be able to define the clients value and understand their needs by being the storyteller of their journey through business. Bring the client to life with a common language set and definitions of the product.

Continue to work on client onboarding as part of team and deal with assigned individual clients. Ensure the team know and understand the XSellco product suite their benefits and how to position products to meet customer pain-points. Ensure team know and understand ecommerce best practice and are able to function as trusted advisors. Working with management and colleagues to maintain and explore options to improve a client journey and interface with XSellco products and team.Drive best practice that will increase registration, increase client retention and participation in the software, increasing customer satisfaction and ensure consistency.

Dublin

• Proactively contact existing customers meeting and exceeding contact targets.• Engage with customers via inbound phone requests, resolving their questions and challenges.• Monitor and respond to online chat support requests.• Identify and address customer’s needs, complaints and frustrations to always achieve a mutually beneficial relationship.• Proactively work with other team members to assist others in achieving improved customer support and improved retention metrics.• Manage customer communications, e.g., notifications, e-mails, down-time notices, and release notes.

Dublin

• Provide technical support to clients via phone, e-mail and click-to-chat.• Troubleshoot, diagnose and resolve faults at time of answering where possible.• Create and manage support tickets for issues that require further action.• Liaise with tech support to ensure cases are resolved efficiently & effectively.• Communicate with customers regularly regarding case progress and updates.• Escalate issues to senior team members / Project Managers if necessary.• Manage new customers.• Act as a post-sales relationship owner of SiteCaddy Customers.• Manage existing customer relationships.• Raise customer risks to relevant teams.• Act as customer-facing expert inside of SiteCaddy.

Listening to customer requirements and presenting appropriately to make a sale.Maintaining and developing relationships with existing customers in person and via telephone calls and emails.Responding to incoming email and phone enquiries.Negotiating the terms of an agreement and closing sales.Representing the organization at trade exhibitions, events and demonstrations.Negotiating on price, costs, delivery and specifications with buyers and managers.Liaising with suppliers to check the progress of existing orders.Attending team meeting and sharing best practice with colleagues.Having a good knowledge of stock and ordering in necessary stock for customers.

Henry Street, Dublin 1, Ireland.

Here my responsibilities multiplied as I had to run the floor in the absence of the manager by dealing with customer complaints in the appropriate manner, delegating tasks to staff, keeping areas to high standards, having a good knowledge of stock and ordering in necessary stock for customers. I also got trained in teaching new staff members to be till trained and was nominated by the floor to be in charge of health and safety.

Promoting Coca-Cola as a Brand by presenting myself correctly.Ability to work on my own and as part of as a team.Having to take instructions and use own initiative when around the country doing events.

Jervis Shopping Centre, Jervis Street, Dublin 1, Ireland

In my time in Debenhams I have worked in the kitchen, served on the hot food counter, the deli counter preparing individual sandwiches as requested by customers cleaned down tables and worked the cash register regularly.

Grattan Bridge House, 3 Upr. Ormond Quay, Dublin 7, Ireland.

I spent a number of days retrieving files from a web based data system and organising them by name and date into folders on the hard drive. I printed out documents, opened files and stored them in filing cabinets.