PMO LeadInformation Security OperationsISO27001 & SOC CompliancePartner Incident Management Operations

CoreHR is the cloud‐based Human Capital Management (HCM) software partner to over 460 global leading organisations in banking, university, IT, government and retail sectors. • Reporting to the Head of PMO to re-establish a new PMO structure• First point of contact of the PMO for all requests from delivery, project teams, partner consultants, finance, accounts, upgrades and operations• Project support, governance, reporting and documentation• Partner consultant training• Timecard and revenue recognition financial month end processes - Financial Force PSA• Capable on the finance and budget elements, budget versus actuals, programme accounting. • Manage all stakeholders.• Project on track, milestone management, assignment and resource scheduling• Customer satisfaction survey stats

Promoted from Change Manager role. Westpac was preparing for the introduction of a new online and mobile banking platform, as part of its four-year "strategic investment priorities" program.Responsibilities:• Responsible for compiling, reviewing, auditing and presenting the senior status reporting across four concurrent releases for the Fiserv OTP Program at Westpac, including Senior Executive Reporting, Client Reporting and Weekly Operational Review reporting.• Responsible for compiling, reviewing, auditing and presenting weekly Technical Lead, Project Management and Release Management reporting across multiple vertical streams within four concurrent releases.• Proactively identify Risks, and analyse the likelihood of such Risks occurring, including isolating internal or external events or issues which are likely to adversely affect the delivery or performance of the Program.• Monitor and implement applicable Risk Controls and report to the Bank on the effectiveness of such Risk Controls to mitigate Risks either by reducing the likelihood of their occurrence or reducing their possible impact.• Continuously monitor and review Risks to understand factors affecting Risks and to reasonably ensure that Risk Controls remain effective.• Update and maintain the Risk Register so that Risks can be viewed, categorised and reported to the Bank. • Developing risk assessments and mitigation plans based on the Risk Management Framework.• Assisting with planning for the purpose of mitigating identified Risks.• Implementing and carrying out Risk Controls including processes, policies, activities and actions used to mitigate Risks.• Implementing and carrying out Risk Controls including processes, policies, activities and actions used to mitigate Risks.• Execution of program design documentation during the Analysis and Design phase.Left to relocate to Ireland.

Promoted from Lead Project Coordinator on Westpac's New Online and Mobile Transformation Banking Platform (circa $500 million). • ITIL Change Management Specialist – Ownership and management of the technical change request process from the client (Westpac) including management of the scope definition, requirements capture, cost estimating, commercial agreements, A&D planning, build, test and release of the entire change management process. • Lead the technical CAB and the documentation around all requested changes.• Confirming technical assumptions, Analysis and Design and build schedule impact assessment management, commercial Change Request deck control and Change Request documentation management.• Developing Statement of Works (SoW), developing detailed pricing quotes and commercial contracts with the client (Westpac).• Coordination and management of a team of up to thirteen solution architects, technical leads, developers and testers and managing conflicting priorities in order to provide detailed impact assessment, in addition to updating A&D design documentation and deliverables and build release pack documentation within a high volume, complex change control process. • Direct all CR projects and be the point of coordination with relevant stakeholders (Westpac and Fiserv) for tracking the delivery of development activities.• Ensure all approved change request documentation has been implemented into A&D and build.• Provide regular management briefings of project progress whilst working with the client on changes to priorities for development and changes on delivery schedules, ensuring agreed time scales are achieved.• Oversight of all changes and support and standardisation of emergency changes.

Fiserv is a leading global provider of information management and electronic commerce systems for the financial services industry, providing integrated technology and services within the finance industry. Responsibilities:• Consulting as part of a team to raise the maturity of the PMO. • Analyzing information and preparing presentations and summaries.• Supporting the A&D manager and Build manager schedule, build priority and forecast planning.• Work directly with six program managers to ensure new or deferred scope is implemented during Analysis and Design and build phases for six concurrent releases and multiple horizontal and vertical features in a waterfall and agile environment.• Governance on exiting of the analysis and design phases of a project.• Compiling of the following reports on a daily and weekly basis: defect and testing reports, change management reports, risk and issues reports• Compiling of weekly status reports and operational review packs.• Assisting the PMO manager in developing and writing of internal documentation, e.g., processes, manuals, procedures, checklists, and templates, and/or identifies changes to be made to internal documentation.• Assisting with the evaluation and implementation of processes and procedures in conjunction with Fiserv PMO Standards.• Management of Risks and Issues, the Risk and Issue register and internal and external Change Request register.• Ensuring that issues are identified, tracked reported on and resolved in a timely manner.• Maintenance of central project document repository (SharePoint) and general administration (adding users, documentation, alerts, permissions etc.)• Training of new staff including 2 x Program Administrators, 2 x Senior Project Coordinators and 1 x Project Coordinator.

Senior Business consultant within Hays ICT Division responsible for business development across government and federal clients.

Recipients of several awards for their revolutionary use of social media, Blacknight are one of Europe’s most cutting edge Internet companies. Blacknight constantly seek to lead the way by introducing innovative solutions for its client base and provide dedicated servers and colocation as well as a comprehensive range of Microsoft Windows and Linux based hosting plans and domain name registration services to business globally. Responsibilities Included:Providing clients with a range of services in relation to domain registrations and various hosting solutions including Shared Hosting, Virtual Private Servers, Hosted Exchange and Application software including E-commerce, CRM and SharePoint.

Lidl is a discount supermarket chain based in Germany that operates over 10,000 stores across Europe. Founded in the 1930s by a member of the Schwarz family, Lidl has now established itself in over 20 countries in Europe and is the chief competitor of the similar German discount chain Aldi.Role Overview:Assisted with the management of a program of work encompassing activities to further the geographical growth of new retail outlets, while also responsible for the coordination of IT infrastructure to support systems within the business. Role Responsibilities:• Working alongside the Merchandising team to ensure successful completion and launch of Lidl stores throughout Ireland within strict deadlines, including store design layout, signage, product promotions and placement.• Responsible for a number of administrative projects aimed at improving efficiency and transparency within head office and Lidl stores.• Carrying out all project administration duties while in the office for the Managing Director.• Oversight of and taking full responsibility for four high turnover Lidl stores, involving increasing sales and productivity in stores while reducing write-offs, theft, employee turnover and staff hours used on a weekly basis. • Carrying out weekly cash audit and floor audit checks, supporting staff wherever possible and resolving any store problems which arise. • Carrying out monthly inventories and ensuring all project processes and policies are being adhered to. • Working carefully alongside the Regional Distribution Centre to ensure absolute store co-operation with these warehouses. • Working alongside the departments of Warehouse Administration, Property and Sales with regard to resolving any merchandising, stock and ticketing issues and ensuring operations are continuously studied, tested and improved. • Carrying out store audits on rotation, quality and freshness, merchandising layouts, cleanliness and inventory procedures.