Active participation on the development on a large escale e-commerce platform for the customer, in all DevOps stages for each proyect phases.

• Create connection bewteen Quickbooks application to CronosERP, to generate Electronic Invoices with Ministerio de Hacienda requirements.• Support CronosERP customers by fixing errors, adding new features or create custom reports.

• Successfully create custom app aplications from different ERP, to extract the Information needed to generate electronic invoices with Ministerio de Hacienda requirements using the COREFECR API. • Create and add new features for the COREFECR webpage.• Support customer with issues with electronic invoices.• Train customers to use the custom app to generate electronic invoices.

• Create, update and modify custom tools and modules for the Softland ERP.• Create, update and modify technical documents for the custom tools and modules.• Contact customers and install customs tools. Follow up during the testing and production face and resolve posible problems.

- Provide technical support via phone and chat to Spanish and English speaking customers located in the LAC region that own HP commercial notebooks, desktops, workstations and thin clients.- By using troubleshooting, problem solving skills and soft skills I deliver a superior experience support not only to HW but to SW as well, mainly on end users using the different type of Windows base systems from Windows XP all the way to Windows 8.1, provide support to Linux customers too.- DOA Lead (2011-2013), participated in the creation of the DOA process for the organization, As a lead of this project I provide support to customers with DOA(death on arrival) equipment, I managed to become the escalation person when issues arises.- Fulfillment Lead, in charge to create orders for customers in need of the Recovery Media for the computers. Creation of monthly reports for management.- LAC UST Lead, support for the HP Support Center Webpage, helping customers with issues to link to warranties, carepacks and support agreements to an account, patches download issues, missing information, general problems with the webpage.