Denise Rojas Email & Phone Number

United States

In my current role, I answer incoming calls and referrals promptly, ensuring new clients are scheduled for appointments within 24 hours. I follow up with referral sources to update them on appointment statuses. Using our electronic system, I enter and manage new client information, including verifying health insurance and billing details. I assist in onboarding new clients, maintaining clear communication before and after appointments. Building strong relationships with community partners is a… Show more In my current role, I answer incoming calls and referrals promptly, ensuring new clients are scheduled for appointments within 24 hours. I follow up with referral sources to update them on appointment statuses. Using our electronic system, I enter and manage new client information, including verifying health insurance and billing details. I assist in onboarding new clients, maintaining clear communication before and after appointments. Building strong relationships with community partners is a key aspect of my role. Additionally, I also maintain up-to-date dashboards, client lists, and clinician timesheets to support efficient operations. Show less

Chicago, Illinois, United States

I served as the initial point of contact for approximately 30 patients daily, handling check-ins warmly and efficiently. My responsibilities included verifying dental insurance eligibility with providers such as Blue Cross Blue Shield, Aetna, Guardian, Humana, and Cigna, ensuring seamless billing processes. Fluent in Spanish, I effectively communicated treatment plans to Spanish-speaking patients, fostering clear understanding. I managed phone communications, scheduled appointments promptly… Show more I served as the initial point of contact for approximately 30 patients daily, handling check-ins warmly and efficiently. My responsibilities included verifying dental insurance eligibility with providers such as Blue Cross Blue Shield, Aetna, Guardian, Humana, and Cigna, ensuring seamless billing processes. Fluent in Spanish, I effectively communicated treatment plans to Spanish-speaking patients, fostering clear understanding. I managed phone communications, scheduled appointments promptly, and processed payments with efficiency. Additionally, I mentored new receptionist/front desk staff through comprehensive training sessions, enhancing team efficiency and maintaining office standards. Show less

Chicago, Illinois, United States

As Coordinator at T.J. MAXX from October 2021 to September 2022, I managed a team of six sales associates and cashiers, ensuring seamless operations and top-tier customer service. I focused on optimizing schedules, providing ongoing support, and conducting comprehensive training sessions to equip new hires with essential skills. My role allowed me to foster a productive work environment and contribute significantly to team growth and efficiency.

Greater Chicago Area

I proactively engaged in outreach calls to children’s families, meticulously maintaining the accuracy and currency of their records. I also facilitated seamless access to dental care by guiding families through dental provider selection and appointment scheduling, offering personalized recommendations based on their specific needs and preferences. This role strengthened my commitment to ensuring families receive prompt and tailored assistance in enhancing their access to essential dental… Show more I proactively engaged in outreach calls to children’s families, meticulously maintaining the accuracy and currency of their records. I also facilitated seamless access to dental care by guiding families through dental provider selection and appointment scheduling, offering personalized recommendations based on their specific needs and preferences. This role strengthened my commitment to ensuring families receive prompt and tailored assistance in enhancing their access to essential dental services. Show less