Marcelo Rojas Email & Phone Number

Los Angeles, Ca, Us

United States

• Manage user accounts, including provisioning and de-provisioning access, ensuring compliance with company policies.• Provide advanced technical support to end-users, resolving issues related to hardware, software, and network connectivity across PC, Mac, and mobile platforms.• Maintain accurate documentation of IT assets, system configurations, and operational procedures.• Collaborate on IT projects and initiatives, aligning with organizational goals and contributing to team success.• Ensure compliance with IT security policies and best practices to promote a secure and efficient working environment.• Deliver comprehensive desktop support for Windows 10/11, macOS X (12–15), and mobile devices.• Set up and support conference room AV systems and Zoom meeting configurations.• Perform PC and Mac imaging using Intune and Jamf management tools.• Configure, maintain, and troubleshoot VoIP systems, smartphone setups, and TCP/IP networks.• Resolve printing and file-sharing issues, ensuring uninterrupted productivity.• Utilize ticketing systems like FreshService to efficiently track and resolve technical issues.• Provide exceptional customer service, supporting users at all organizational levels, including C-level executives.• Install, upgrade, and troubleshoot PC and Mac hardware to maintain system functionality.• Leverage online resources and knowledge bases to enhance troubleshooting processes.• Offer on-call and weekend support, demonstrating flexibility and dedication to service excellence.• Stay current with emerging technologies, prioritizing continuous learning and professional development.• Thrive in a fast-paced, deadline-driven environment, managing shifting priorities effectively.• Foster collaboration and clear communication with team members to ensure smooth operations.