Ricardo Rojas Email & Phone Number

Tampa, Florida, United States

• Performed Risk Systems Support at the global level. Stands as a Single Point of Contact and a One Stop Shop for users to escalate Training Queries, Exposure Investigations, Data Quality Investigations, Reports/Data.
• Provide information by answering questions and requests as they come across the helpdesk via email or phone.
• Determine, and advise the cause of the problems that affect day-to-day functionality of the systems; proposing creative solutions or workarounds (when applicable).
• Creation of a database to manage daily metrics for SLA that also provides detail reporting to managers and peers.
• Monthly analysis to isolate the deltas for further investigation on the unusual peaks.

Tampa/St. Petersburg, Florida Area

Prepared communication to the field by Month End timeframes, issues or system outage, and updates/ enhancements to applications. Performed User Acceptance Testing (UAT) functions including meticulous analysis of various scenarios and reporting bugs with follow through into production environment. Monitored and ensured completion of file uploads and.

Tampa/St. Petersburg, Florida Area

Analyzed and developed od databases in Access. Analyzed data accuracy for Risk Weight Asset (RWA) calculations across the Basel II/III Warehouse and assisted with investigating root cause, escalation and resolution of data issues using knowledge of finance, risk and accounting. Led the team that monitors, analyzes, escalates, and coordinates the resolution.

Tampa/St. Petersburg, Florida Area

Analyzed data accuracy for the end of the month process across the Basel II/III Warehouse and assisted with investigating root cause, escalation and resolution for all data issues related to LATAM. Monitored, analyzed, escalated, and coordinated the resolution of data quality issues and managed relationships with senior management of supported Wholesale.

Citigroup, Tampa, FL

Analyzed and monitored Finance and Risk data attestation in Star / Optima and produced IT Help desk analysis reports and metrics for monthly performance evaluations. Developed procedure manuals and documentation used for the transition of functions to Costa Rica.

Cali Colombia

Coordinated the needs of the external and internal client with the precise client satisfaction, elaborated management information reports, created quotes for clients and make sure that monthly quote was met. Supervise office personnel.

Yumbo Colombia

• Provided training and support to HOSVITAL (Hospital Software), as administration and support to the Hospital Network LAN System and the Hospital Computer Management System.

Cali Colombia

• Implemented regional nodes GIS., created and maintained databases and supported users in GIS,
• Provided training to personnel in AutoCAD 2000i, Arc view, GPS, Path Finder Office
• Worked with Digital Table..

Cali Colombia

• Provided support to the Hospital Personnel Users in Windows and Microsoft Office. Maintained and repaired hospital Computers and printers.
• Process Area Coordinator

Data Processing, Certification

Applied Business Analyst

Management Information Systems, Computer Science

Electrical Enginner, Enginner