Rojbin K. Email & Phone Number

Berlin, De

Berlin, Almanya

Chatbot and OCR projects

Berlin, Almanya

Karaköy/Beyoğlu/İstanbul

Made calls to supporters in the wide variety of necessary situations such as credit card issues, supporter fundraising programs, supporter data issues.Made the most ideal promotional and informative speeches that increase the satisfaction and loyalty of new supporters.Followed the institution's work regularly in order to convey sufficient and up-to-date information to the supporters.Drafted tactful responses to complaints, including explaining and defending AI policies.Drafted detailed, diplomatic responses to questions and criticisms of Amnesty's campaigns and policies, by using information from approved sources.Shared ideas, scripts and ways to attract new supporters with the team.Checked and updated customer data from softwares such as SalesForce, GTS, and MS Office programs during calls.Kept and followed the necessary daily, weekly and monthly reports on my work.Send 'thanks' or 'incorrect data' emails as required.Updated postal or e-mail addresses as necessary, or made other necessary supporter calls.(for example, Failure Cards, membership-related searches, etc.).Supported delivery activities such as newsletter submissions and newsletters that are sent to the supporters.Adopted increasing the satisfaction and loyalty of the supporters as one of the main business objectives.Brought a customer perspective to the production of new materials in approval processes.Flagged up issues with the appropriate colleague where the Institution's response is needed but lacking and assists in preparing that response.Made 'Welcome calls' or 'Happy calls' to existing supporters, and supported the other activities of the unit I worked for.Responded to potentially distressed or vulnerable people seeking help and advice sensitively, guided them about whether their case falls within Amnesty’s remit or signposted somewhere more suitable.Advised other teams on anticipated reactions from Institution's customers and the general public to outbound communications.

Global Political Trends Center is a non-profit non-partisan research institution that works on issius concerning not only turkish foreign policy but also current international agenda. During the intership analyzed and reported some topics that were discussed during UN 72. General Assembly Meeting and published a research report. Also had opportunity to attend many meetings and involved discussions with policy making actors, experts, academicians diplomats and provided background notes.

Karaköy/Beyoğlu/İstanbul

We were representing Amnesty International in the fight for the defense of human rights in the world and approaching people on the street or in other public spaces, in order to publicize the work of Amnesty International and attract new members and supporters.Identificated with the organization's values ​​and mission.Filled in registration forms, collected data and clarified new supporters.Been creative at starting conversations and maintaining the relevancy in the verbal communication.

Bachelor'S Degree, International Relations, Full Scholarship And %100 In English

Erasmus Exchange Program, Political Science