Rokas V.

Rokas V. Email and Phone Number

Chief Technologist | Executive & Enterprise Architect | AI & Cloud Specialist | Digital Transformation & Innovation Catalyst | Cybersecurity Advocate | Father | Husband | Friend @ Concordance
Rokas V.'s Location
Greater St. Louis, United States, United States
Rokas V.'s Contact Details

Rokas V. personal email

n/a
About Rokas V.

Empowering organizations to maximize technology's potential. CEOs reach out to me when settling for 'good enough' isn't an option for their tech initiatives.What Motivates MeI'm passionate about both business and technology processes, and see the two as inseparably intertwined. These days, technology drives productivity and innovation. CITO role enables me to optimize both revenue and expenses for the business. I'm not afraid to make the hard decisions because I trust the diverse teams I lead to communicate honestly and effectively, and to "fail fast" when necessary.My Approach to SuccessI bring unique systems-thinking and a track record of success in unearthing the hidden, tangible deliverables that drive needed outcomes. Driven by both data and effective collaboration, I go beyond temporary fixes to define measurable, sustainable success for each project and the people involved. Serving a range of industry giants to local trailblazers, I bring not only the ability to work within all technical systems, but a valuable understanding of how they fit or falter within a specific organization.From setting Copilot to complex project management, to designing and building complex business applications (CRM & ERP & Bots), I have demonstrated success bolstering transformative technology to achieve business goals. Leaving command-and-control methods at the door, I deploy responsive feedback loops to truly discern where a company wants to go and what’s holding them back. From there, I have both deep and wide technical expertise to move organizations forward with faster, better thinking and processes.I speak the truth to clients, backed by strong data, to enable optimal decision-making. A skilled communicator, I effectively articulate and translate business and technology for multiple audiences. I’m a lifelong learner able to present cutting-edge solutions within a business.Core Skills- Business Process Re-Engineering & Automation- Business Application Selection, Design, Implementation & Integration- Team Building & Mentoring- Agile Program & Project Leadership- AI & Machine Learning- Strategic Planning & Analysis- Data and ETL Workloads- Cybersecurity Strategy & Oversight- Infrastructure Operations Leadership- IT Governance & Standards Compliance- Security Architecture & Engineering- Cloud Computing

Rokas V.'s Current Company Details
Concordance

Concordance

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Chief Technologist | Executive & Enterprise Architect | AI & Cloud Specialist | Digital Transformation & Innovation Catalyst | Cybersecurity Advocate | Father | Husband | Friend
Rokas V. Work Experience Details
  • Concordance
    Senior Vice President, It
    Concordance Dec 2020 - Present
    St. Louis, Missouri, Us
    Prominent National Nonprofit Organization with a Diverse Footprint: Spanning multiple sites and locations across the country. My pivotal contributions encompass:• Chaired IT Transformation Committee focused on strategic planning on business processes improvement initiatives. Guided C-level peers and their direct reports through strategic planning process on ways to automate the entire program life cycle and infrastructure to expand nationally. • Responsible for helping to shape and execute the vision for internal proprietary enterprise system (Concordance Academy Participant System (CAPS) built on Dynamics 365 & PowerPlatform) . Create best practice automation using emerging technologies across Behavioral Health, Community Services and Employment & Education functions to deliver evidence-based outcomes for participants.• Directed the strategic migration to Microsoft Intune for robust remote device management, contributing to a 35% drop in security incidents and a 40% reduction in IT support/licensing expenditures to support national expansion. This transition amplified productivity by ensuring secure, location-agnostic access to company resources and enhanced employee satisfaction through consistent onboarding practices. • Steered the formulation and implementation of enterprise-wide technology standards and policies, playing a key role in securing CARF accreditation.• Successfully secured end-user adoption for daily usage of tools such as Microsoft Teams, Multi-Factor-Authentication, OneDrive/SharePoint, PowerBI and Dynamics 365, optimizing collaboration and operational workflows.• Utilized Agile methodology for all technology related projects.• Achieved over 30% annual cost reduction by properly sizing, renegotiating, and managing IT vendor services.• Envisioned and executed the migration of infrastructure to the cloud.
  • Turnkey Technologies, Inc.
    Sr. Managing Director, Dynamics 365 & Technical Services
    Turnkey Technologies, Inc. Dec 2012 - Dec 2020
    Chesterfield, Missouri, Us
    Gold Microsoft Partner business applications and services. Some of my accomplishments:• AI powered customer support for utility company. Built a business case and implemented a self-service customer support solution that leveraged Azure Machine Learning, Cognitive Services, Facebook, Chat, and SMS. This led to significant cost reductions related to customer support and facilitated customer acquisition growth. The solution ensured top-notch customer support services, even when nearly 75% of customer care costs were incurred supporting less than 10% of the company's customers• Achieved double-digit year-over-year growth by building CRM and technical service practices• Fostered high-performing, customer-obsessed teams that value transparency• Consistently created operational value and achieved year-over-year growth by developing strategic goals and translating them into actionable annual plans for various business units• Proactively mitigated risks and reformed customer expectation management culture by standardizing all legal contracts, including Master Service Agreements (MSAs), Statements of Work (SOWs), Proposals, Status Reports, and Project Closure Reports• Significantly increased company efficiency and customer retention by optimizing all agreement generation, review, approval, and storage processes. Implemented eSignature capabilities to accommodate the shift towards a work-from-home culture• Enabled the company to deliver projects within 10% of initial estimates, excluding change orders• Boosted employee retention and enhanced management practices by deploying utilization planning and reporting tools. These tools assisted with improved utilization attainment.• Presented at international conferences and webinars• Architected, implemented and manage business application portfolio. Handling everything from visioning to multi-year support• Developed product offerings, including MSP services• Engaged in negotiations with clients, partners, and vendors
  • Microsoft
    Partner
    Microsoft Oct 2006 - Dec 2020
    Redmond, Washington, Us
    Presented in conferences. Recognized as MVP (Most Valuable Professional) level Subject Matter Expert in CRM and Office 365 (early cloud/SAS advocate in times of perpetual licensing). Collaborated with Microsoft's national sales and product teams on solution architecture and delivery using: Dynamics 365 (CRM, GP, AX, Business Central) with ISV products. Deep knowledge of: Field and Professional Services; Scribe/Tibco software, Kingsoft, Resco, Nodus and much more.
  • Aspect Software
    Dynamics Crm Functional Consultant & System Architect
    Aspect Software Oct 2006 - Nov 2012
    Boulder, Colorado, Us
    • Software Product Development: Designed and developed a prototype that seamlessly merged call center functionalities with CRM technology. This included features like a soft phone dialer, screen-pop, recording to CRM client record, and click-to-dial functionality. The final product was later developed offshore and launched on a global scale• Showcases: Crafted demonstrative showcases which were distributed on a global scale• Requirements & Solutions: Led requirements gathering sessions and formulated effective software solutions• Sales Support: Provided pivotal support to major sales initiatives, boosting customer acquisition• Dynamics 365: Engaged in both technical and functional aspects of Dynamics 365 implementation• Client Training: Tailored and delivered training sessions for clients to ensure optimal software utilization• User Testing: Oversaw end-to-end user testing and acceptance, ensuring a seamless user experience• Coding and Reporting: Authored JavaScript and SQL reports, and developed various end-user experience and management enhancement tools• ETL Initiatives: Spearheaded ETL processes, supporting data integration and migration
  • University Of Missouri - St. Louis
    Lead Consultant
    University Of Missouri - St. Louis 2000 - 2002
    St. Louis, Mo, Us
    • Leadership and Staff Management: Spearheaded a dedicated support team comprising 50 professionals, fostering collaboration and ensuring optimal performance.• Technology Infrastructure Oversight: Oversaw six expansive campus-wide student computer labs, effectively managing and maintaining over 500 technology assets.• Operational Compliance: Exercised supervisory authority to guarantee meticulous adherence to established operating procedures, ensuring smooth and efficient lab operations.• Incident Management Expertise: Served as the primary point of contact during incidents, excelling in de-escalation, proactive mitigation, and comprehensive reporting to safeguard both assets and user experience.

Rokas V. Skills

It Strategy Fieldone .net Consulting Windows Server Requirements Analysis Sharepoint Sdlc Active Directory Agile Project Management Microsoft Sql Server Scribe Microsoft Dynamics Gp Business Analysis Communication Software Documentation Photography Microsoft Dynamics Process Improvement Visio Customer Relationship Management Seo Management Consulting Enterprise Architecture Xml Business Process Enterprise Software Business Intelligence Microsoft Crm Strategic Thinking Requirements Gathering Business Process Improvement Saas Management Ssrs Software Development Sales Presentations Microsoft Dynamics Ax Pre Sales Software Project Management Cloud Computing Solution Architecture Integration Crm Sql Report Writing System Architecture

Rokas V. Education Details

  • University Of Missouri-Saint Louis
    University Of Missouri-Saint Louis
  • Microsoft Certified Professional
    Microsoft Certified Professional
    Dynamics Crm Certifications
  • Pierre Laclede Honors College
    Pierre Laclede Honors College
    General

Frequently Asked Questions about Rokas V.

What company does Rokas V. work for?

Rokas V. works for Concordance

What is Rokas V.'s role at the current company?

Rokas V.'s current role is Chief Technologist | Executive & Enterprise Architect | AI & Cloud Specialist | Digital Transformation & Innovation Catalyst | Cybersecurity Advocate | Father | Husband | Friend.

What is Rokas V.'s email address?

Rokas V.'s email address is ro****@****ous.com

What schools did Rokas V. attend?

Rokas V. attended University Of Missouri-Saint Louis, Microsoft Certified Professional, Pierre Laclede Honors College.

What skills is Rokas V. known for?

Rokas V. has skills like It Strategy, Fieldone, .net, Consulting, Windows Server, Requirements Analysis, Sharepoint, Sdlc, Active Directory, Agile Project Management, Microsoft Sql Server, Scribe.

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