Rokas V. Email & Phone Number

St. Louis, Missouri, US

• Prominent National Nonprofit Organization with a Diverse Footprint: Spanning multiple sites and locations across the country. My pivotal contributions encompass:
• Chaired IT Transformation Committee focused on strategic planning on business processes improvement initiatives. Guided C-level peers and their direct reports through strategic planning process on ways to automate the.
• Responsible for helping to shape and execute the vision for internal proprietary enterprise system (Concordance Academy Participant System (CAPS) built on Dynamics 365 & PowerPlatform). Create best practice automation.
• Directed the strategic migration to Microsoft Intune for robust remote device management, contributing to a 35% drop in security incidents and a 40% reduction in IT support/licensing expenditures to support national.
• Steered the formulation and implementation of enterprise-wide technology standards and policies, playing a key role in securing CARF accreditation.
• Successfully secured end-user adoption for daily usage of tools such as Microsoft Teams, Multi-Factor-Authentication, OneDrive/SharePoint, PowerBI and Dynamics 365, optimizing collaboration and operational workflows.

Chesterfield, Missouri, US

• Gold Microsoft Partner business applications and services. Some of my accomplishments:
• AI powered customer support for utility company. Built a business case and implemented a self-service customer support solution that leveraged Azure Machine Learning, Cognitive Services, Facebook, Chat, and SMS. This.
• Achieved double-digit year-over-year growth by building CRM and technical service practices
• Fostered high-performing, customer-obsessed teams that value transparency
• Consistently created operational value and achieved year-over-year growth by developing strategic goals and translating them into actionable annual plans for various business units
• Proactively mitigated risks and reformed customer expectation management culture by standardizing all legal contracts, including Master Service Agreements (MSAs), Statements of Work (SOWs), Proposals, Status Reports.

Redmond, Washington, US

Presented in conferences. Recognized as MVP (Most Valuable Professional) level Subject Matter Expert in CRM and Office 365 (early cloud/SAS advocate in times of perpetual licensing). Collaborated with Microsoft's national sales and product teams on solution architecture and delivery using: Dynamics 365 (CRM, GP, AX, Business Central) with ISV products..

Boulder, Colorado, US

• Software Product Development: Designed and developed a prototype that seamlessly merged call center functionalities with CRM technology. This included features like a soft phone dialer, screen-pop, recording to CRM.
• Showcases: Crafted demonstrative showcases which were distributed on a global scale
• Requirements & Solutions: Led requirements gathering sessions and formulated effective software solutions
• Sales Support: Provided pivotal support to major sales initiatives, boosting customer acquisition
• Dynamics 365: Engaged in both technical and functional aspects of Dynamics 365 implementation
• Client Training: Tailored and delivered training sessions for clients to ensure optimal software utilization

St. Louis, MO, US

• Leadership and Staff Management: Spearheaded a dedicated support team comprising 50 professionals, fostering collaboration and ensuring optimal performance.
• Technology Infrastructure Oversight: Oversaw six expansive campus-wide student computer labs, effectively managing and maintaining over 500 technology assets.
• Operational Compliance: Exercised supervisory authority to guarantee meticulous adherence to established operating procedures, ensuring smooth and efficient lab operations.
• Incident Management Expertise: Served as the primary point of contact during incidents, excelling in de-escalation, proactive mitigation, and comprehensive reporting to safeguard both assets and user experience.

Education record

Dynamics Crm Certifications

Certificate Of Honors, General