Md. Rokeybull Hasan (Rokey) Email & Phone Number

Berlin, Germany

Berlin, Germany

As TCS lead,• Developing and implementing service strategies and protocols to ensure timely resolution of client inquiries, issues, and technical challenges.• Conducting regular training sessions and knowledge-sharing initiatives to the existing and new team members with the skills and resources needed to deliver superior technical support and service. • Providing expert guidance, troubleshooting assistance, and tailored solutions to meet the specific needs and objectives of over 150 clients across both mobile and web environments.• Integrating & managing accounts for the tracking providers such as Everflow, Affise, and mobile SDKs like Appsflyer, Adjust, Kochava, Singular, Branch, etc.As QA lead, • Spearheading a team of quality assurance specialists dedicated to testing and validating the functionality, performance, and usability of Swaarm Ad tracking solution for Ad Networks and MMP for App developers/Advertisers• Developing and implementing comprehensive quality assurance processes and methodologies to streamline testing procedures and enhance product quality.• Collaborating closely with product development teams to identify, prioritize, and address software defects and functional inconsistencies.• Conducting thorough analysis and testing using various types of APIs (REST API, GraphQL etc) and MySQL of new features and enhancements to ensure seamless integration and optimal performance within the ad tracking ecosystem.• Playing a pivotal role in enhancing various features such as S2S Ad tracking, lead generation, search arbitrage, retargeting, and fraud prevention through the provision of insightful recommendations and feedback derived from user input and testing outcomes.

Berlin Area, Germany

- Main contact for external parties especially the SDK providers, other analytical tools and tracking solutions, also maintaining relationships, visit partners and meet them on industry events.- Mentoring and helping team members to conduct efficient training with CGUs- Developing in-house Fraud Detecting Tool and other technical documentation- Coaching, feedback from CGU and improvements.- Analyzing data in challenging way and improve reports SQL/Database. - Attending relevant local and international industry conferences, representing team and company from the technology standpoint. - On-boarding new networks, conducting full API integration and working closely with developers in case of adapter changes. - Taking ownership of problem-solving internal and external parties; e.g. Advertisers and Publishers.

Berlin Area, Germany

- Developing the growing division’s technical resources- Technical support to Advertising and Publisher teams for data issues- Integration of new tracking systems- Analyse campaign performance and provide informed optimisation recommendations- Partner with Market Leaders to communicate campaign revisions, technical issues, launch delays, delivery issues, billing discrepancies, optimization suggestions, etc.- Liaise with Advertiser and Publisher partners directly for technical issues and improvements- Development of in house Fraud Detecting Tool and other technical documentation - Be the main point of contact for Mobile App Tracking platform and other tracking and analytical systems

Munich Area, Germany

Tasks• Technology Coordinator of EuroAsian Consultancy Network comprising over 8500 professionals in 85+ countries across Europe, Asia, Americas, Middle-East, Africa. • Maintain a database of over 10k contacts organized by industry, seniority, location, function, company etc• Secretary of 9th EuroAsian Consultancy Network Conference on Doing Euro-Asian Business on 8-9 June 2015 in Amsterdam.• Do SWOT analyses of technology companies, universities and other organizations as per requirement of senior associates.• Scan international news and comment on drafts of new proposals and workshop content from a technology perspective.• Generate new client leads from various sources: social media, news after EuroAsian events and existing database.

Dhaka, Bangladesh

• Monitoring and managing the QUBEE support team using SAP tools.• Liaison between Customers and development committee• Proactively stay up to date with all the latest technologies other engineers • Work with support and/or product development personnel to troubleshoot and work around product issues.• Create Knowledge Base Articles / Technical Notes, Prioritize both time and projects, working independently, Listen, comprehend and communicate on the fly.• Evaluate documented resolutions and analyze trends for ways to prevent future problems.• Demonstrates and practices regularly the skills necessary to handle any Customer Service and/or Technical on location Support that is routed through the territory in this function.• Follows up with customer to ensure fast resolution and achieve 100% customer satisfaction.• Meet the monthly target of Retail sales. • Maintaining financial issues. • Submitting weekly report to my immediate Area Manager.

Masters In Ee/It, Electrical Engineering And Information Technology

2009 Bsc. Engineering, Electrical & Electronics Engineering

LANGUAGE PROFICIENCY Language Proficiency Bangla - Native English - Fluent German - Intermediate TRAINING & OTHER EXPERIENCES: Two.