Md. Rokeybull Hasan (Rokey) Email & Phone Number

Berlin, Germany

Berlin, Germany

• As TCS lead,
• Developing and implementing service strategies and protocols to ensure timely resolution of client inquiries, issues, and technical challenges.
• Conducting regular training sessions and knowledge-sharing initiatives to the existing and new team members with the skills and resources needed to deliver superior technical support and service.
• Providing expert guidance, troubleshooting assistance, and tailored solutions to meet the specific needs and objectives of over 150 clients across both mobile and web environments.
• Integrating & managing accounts for the tracking providers such as Everflow, Affise, and mobile SDKs like Appsflyer, Adjust, Kochava, Singular, Branch, etc.As QA lead,
• Spearheading a team of quality assurance specialists dedicated to testing and validating the functionality, performance, and usability of Swaarm Ad tracking solution for Ad Networks and MMP for App developers/Advertisers

Berlin Area, Germany

- Main contact for external parties especially the SDK providers, other analytical tools and tracking solutions, also maintaining relationships, visit partners and meet them on industry events.- Mentoring and helping team members to conduct efficient training with CGUs- Developing in-house Fraud Detecting Tool and other technical documentation- Coaching.

Berlin Area, Germany

- Developing the growing division’s technical resources- Technical support to Advertising and Publisher teams for data issues- Integration of new tracking systems- Analyse campaign performance and provide informed optimisation recommendations- Partner with Market Leaders to communicate campaign revisions, technical issues, launch delays, delivery issues.

Munich Area, Germany

• Tasks
• Technology Coordinator of EuroAsian Consultancy Network comprising over 8500 professionals in 85+ countries across Europe, Asia, Americas, Middle-East, Africa.
• Maintain a database of over 10k contacts organized by industry, seniority, location, function, company etc
• Secretary of 9th EuroAsian Consultancy Network Conference on Doing Euro-Asian Business on 8-9 June 2015 in Amsterdam.
• Do SWOT analyses of technology companies, universities and other organizations as per requirement of senior associates.
• Scan international news and comment on drafts of new proposals and workshop content from a technology perspective.

Dhaka, Bangladesh

• Monitoring and managing the QUBEE support team using SAP tools.
• Liaison between Customers and development committee
• Proactively stay up to date with all the latest technologies other engineers
• Work with support and/or product development personnel to troubleshoot and work around product issues.
• Create Knowledge Base Articles / Technical Notes, Prioritize both time and projects, working independently, Listen, comprehend and communicate on the fly.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.

Masters In Ee/It, Electrical Engineering And Information Technology

2009 Bsc. Engineering, Electrical & Electronics Engineering

LANGUAGE PROFICIENCY Language Proficiency Bangla - Native English - Fluent German - Intermediate TRAINING & OTHER EXPERIENCES: Two.