Rokib Ali Email & Phone Number

England, United Kingdom

Salford, England, United Kingdom

Manage and responsible for consumer new acquisition sales across contact centres and retail.

Salford, England, United Kingdom

Manage and responsible for the day to day running of the inbound sales channels & partners. This entails hosting WBRs, putting proactive and effective mitigation plans in place to manage performance and deliver results where needed. Creating and providing the performance reporting for the appropriate channels to stakeholders. Summarizing need to knows and advising actions taken.Collaborating with the wider internal teams to deliver new projects, introduce new processes and implement in order to continually improve the experiences of our agents and customers.

Salford Quays, Uk

Part of the Real time team managing Offshore Partners and Incidents affecting Customers. Analyse Performance across all campaigns and drive actions to improve performances to hit KPI's and daily targets. Collaborate with wider teams within Talk Talk and work on new and existing projects within the company. Manage exchange related Incidents impacting customers and incidents impacting customers. Host meetings and conference calls, Produce reports/dashboards and present to stakeholders.

Rochdale

Manage the warehouse staff employed by Transline that worked at Wincanton ensuring attendance and performance is up to expected standards. Produced rotas for staff based on weekly volume and Wincanton’s requirement.Mentored staff, carried out one to one’s and performance reviews, acted as a gateway between the company managers and agency staff.Complied with the Health and Safety Regulations on site. Organised recruitment days and interviewed candidates.

Rochdale

My role involved carrying out heat transfer calculations on reactors and produce reports discussing the findings and determining the optimum operating conditions of the reactors. Updating P&ID drawings using Microsoft Visio. Worked on production to determine ways of improving manufacturing processes. The production team consisted of various engineering experts and I gained an insight into process design and maintenance from their perspective.

Rochdale

Manage the dispensing of Medications to Nursing Homes and consumers. Assign tasks to members off staffs. Deal with customer queries, order stock from suppliers, speak to surgeries to order prescriptions for patients. At Pearl Pharmacy I have always promoted the importance of Health and safety by ensuring tasks are completed in a safe manner. As a shift manager on weekends I highlighted the importance of teamwork and always made sure there was a good working environment. I trained new members of staff when they were recruited how to dispense medications for nursing homes.

Master’S Degree, Chemical And Petrochemical Engineering

Bachelor'S Degree, Chemical Engineering, 2.1

Activities and Societies: Chemical Engineering Society and Bradford ISOC.

Education record