Works with Management to grow the company through the use of technological resources. Establish the company’s technical vision and leads all aspects of the company’s technological development. Maintains organization's effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies. Manage IT infrastructure including network firewall, switches, WLAN, servers. Troubleshoot and maintain all kinds of network equipment, laptop, desktop, Windows & Linux server, MacBook, NVR, DVR.AREAS OF EXPERIENCE· Process improvement and implementing new procedures and technologies to strengthen security posture, enhance operational efficiency and control costs.· Experience in disk cloning procedure and restore in windows, Mac, Linux platform and disaster recovery operations.· Webpage design using HTML, PHP, mysql and word press framework.· Active Directory, Microsoft Exchange configure and maintenance.· Install computer hardware, networking software, operating system software and software applications.· Worked with VMware vSphere, Microsoft Windows server, Fortinet Firewalls, CISCO routers and switches, asterisk voice gateway.ACHIEVEMENT· To improve laptop performance initiated a project to upgrade laptop RAM and replace HDD with SSD. This has dramatically changed laptop’s performance for all level of users. Ultimately this has saved company to purchase new 250 pcs of new laptops.· By introducing open source call center solution for customer service has saved huge money to purchase licensed software where as basic features are same in both software.· Introduce many open source network software to monitor network which saved money to purchase licensed software.· Introduced web based login for 64 branch offices employees to submit attendance which saved not to buy access control devices for finger/card punch. Attendance system is configured to access from only at office network.

Served as primary technical contact person in series of outsourcing call center projects with various Telecom companies. Also successfully completed several outbound tele marketing campaign for British American Tobacco, HTC (Bangladesh), tetrapack. Managed IT Team consist of 18 members, arrange necessary training and motivate to ensure 24x7 smooth support services. Oversee all system design, network troubleshoot, schedule backup and changes in system architecture of 650+ workstations.Job Responsibilities o Manage IT Team, arrange necessary training and motivate to ensure 24x7 smooth support services. o Directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. o Oversee all system design, schedule backup and changes in system architecture of 650+ workstations. o Ensure all the IT activity and procedures aligned with organizational standards and strategic business plan. o Studying information processing systems to evaluate the effectiveness and make recommendations for improvement. o Create company policies and procedures governing corporate security, email and Internet usage, access control, and incident response. o Client-side Communication for any IT related issues. o Oversee development and implementation of numerous customs interactive and information management solutions for users, including developing and maintaining of various web-based tools like CRM, knowledge base & reporting systems. o Coordinating with local and foreign vendors in customization, setup and support of software according to client specification. o Supervise recruitment and developed step-by-step training manuals for new technical staff. o Bandwidth management, firewall security, DHCP, DNS, mail etc necessary server services configure. o Server-Side Hardware, software Configuration and Implementation & troubleshooting.