Job roles:• Business analyst• Project management• Business support• Educator / Educational Consultant

Responsibilities:• Ensure that service orders are followed up, completed and closed while maintaining performance objectives in regards to customer satisfaction, sales, operational and departmental objectives• Design and development of management reports for Northern Emirates, Abu Dhabi and Dubai in respect to performance and progress• Coordination of activities and administration of subordinatesKey achievements:• Implemented process changes that decreased pending service orders down to <10% in 7 months• Developed integrated system that greatly improved service delivery productivity• Developed dashboards and new reporting system that high-lighted opportunities for improvement

Responsibilities:• Development and implementation of new leagues and tournaments• Coordinating staff activities during leagues and tournaments• Marketing and sponsorship solicitations for leagues and tournaments• Sports Director within the leagues and tournamentsKey achievements:• Increased customer base (league/tournament players) to 600%• Increased walk-in customer base by introducing ‘free’ lessons, marketing and special promotions (such as discounts for students and tie-ups with other establishments)

Responsibilities:• Provide market analysis to Managing Director in regards to opportunities• Provide business analysis (and resultant reports) to Managing Director in terms of division performance and productivity against management objectivesKey achievements:• Introduced dashboards that improved management reporting, thereby improving management view of the division in terms of performance and opportunities• Introduced changes to procedures and staff responsibilities, within the context of customer satisfaction and enhanced productivity

Responsible for:• Corporate dashboards• BI reports as per user requirements and business needsKey achievements:• Improved the corporate dashboards to provide a more intelligent (and timely) perspective in order to make more coherent management decisions• Provide key managers with value-adding reports that lead to improvement in their area/region

Responsible for:• Corporate Quality Management• IT System Documentation and ManualsKey achievements:• Implemented procedural changes within the context of ISO 9000 framework requirements• Quality manuals and procedures• IT System documentation and manuals• Organized and conducted training and awareness programs for all staff

Responsible for:• Design, develop, test, implement and document in-house applications• Provision of IT services for all users (around 600) within organizationKey achievements:• Improved level of support by ensuring that issues are resolved within an acceptable period of time and if not, unit is replace to ensure that users are not inconvenienced