Rolanda Wright Email & Phone Number

I coordinate on boarding for new hires (state employees, consultants, and part time employees), host new hire orientation, complete notice of vacancy for positions, attend meetings, act as an resource for all employee HR concerns, and other duties as needed.

Office of Diversity and Compliance• Provide administrative support to the team• Review and approve attendance at events forms• Review and approve interview panels for diversity• Review and respond to Pre-Hire Questionnaire• Interview constituents and provide feedback regarding ethics concerns• Correspond with State Ethics Commission regarding ethics concerns• Maintains essential records, reports and files• Coordinate activities as assigned by managementOffice of Employee Development • Provide administrative support to the team• Create and develop ideas for Career Day• Lead the 2020 Summer Internship Program• Work with Management to develop job descriptions • Schedule and coordinate interviews, to help organization select qualified candidates • Schedule and attend interviews, take note of candidates’ strengths and weaknesses• Review resumes and qualify candidates for posted positions

• Fulfill customer orders• Process point of sales transactions• Provide exceptional customer service to all patrons• Increased revenue and profitability through upselling additional productsSelected Contributions:• Selected by management to train and mentor new hires to optimize employee productivity, as well as host VIP guest events due to exhibiting extraordinary relationship building• Develop creative solutions to customer issues escalated by front of the house peers to ensure consistently high rates of customer satisfaction and retention

Perform administrative and clerical duties such as opening and distributing mail, filing, data entry and preparation of letters and documents using Microsoft Office. Assist with administrative duties such as creating purchase orders, receiving purchase orders and inventory reporting. Organizing schedules to fully utilize time and profitability while ensuring that client's needs are prioritized. Ensure that all spa staff receives their daily schedules. In charge of billing procedures, reconcile the funds at the reception desk and at the end of every shift; as well as at the end of the day. Using Concur Solutions process payments for merchandise and utilizes. Coordinate Spa events.

Maintained daily guest ledger of hotel to verify and balance entries for account receivable such as room charges, room service and telephone calls. Attended to guest discrepancies, investigated to make corrections. Created a daily deposit and ensured the correct amount of starting cash was available for the front desk at the start of first shift. Responsible for checking guests in and out, taking reservations by phone or via e-mail, as well as fulfilling guest requests simultaneously. Performed data entry on spread sheets and processed different types of computer accounting reports for the hotel and restaurant. Input reservations on Property Management System and also up dated the occupied status of rooms as guests arrive and depart. Perform as the manager on duty while ensuring overall safety, security, and satisfaction of every guest.

Assigned duties to front desk staff and scheduled employees to cover a 24 hour seven day work week. Monitored front desk staff performance to ensure employees followed hotel procedures and policies. Handled payments and deposits for rooms as well as worked with other departments in the hotel such as housekeeping to ensure guest needs are met. Assisted sales team with blocking, registering and creating groups into Property Management System. Maintained accurate billing services, swift and efficient registration of services while fostering a convivial and professional atmosphere. Performed all duties toward the goal of providing excellent guest service in an efficient manner. Ranked highest selling Market in the company for 2009.

Philadelphia, Pennsylvania, Us

Greeted and assisted customersConducted inventory and ordered photo supplies, tested chemicals to ensure they were at the proper levels, mixed and dumped the chemicals on a regular basis, and processed the film. Unloaded the truck, restocked shelves and checked the products on the shelf to ensure they are not outdated.

Made schedules, interviewed applicants and trained new employees.Ordered supplies, completed inventories on a monthly basis, join weekly conference calls, and enforce company policies.Assist customers with digital machines; take passport photos, present options to customers when ordering prints. Test chemicals to ensure they at the proper levels, mix chemicals, dump chemicals in the machine on a monthly basis.Record and balance sales on a daily basis, and implement discounts programs for customers that will bring more business

Minneapolis, Mn, Us

Greeted and assisted guestReturned and exchanged items for guest, researched customer complaints and resolved issues, and offered company credit cardBaked cookies, kept food at the proper temperature, sanitized and maintained a clean environment in the Food Avenue and restocked the products as they were sold.

Labor Relations, Minor Human Resources

Associate Of Science - As, Business Administration And Management, General