➡️ Management and responsibility for over 6500 business customers in the field of Telecommunications➡️ Recruiting, leading and managing highly successful sales and service teams with more than 30 employees in Austria, Germany and Serbia. Annual 30% increase in sales and exceeded annual targets for eight consecutive years➡️ Implementation of a state-of-the-art CRM systems (Customer Relationship Management), optimization of sales processes and effective reduction of response time by 50% with simultaneous significant improvement of customer satisfaction scores➡️ Development and execution of a comprehensive digital marketing strategy, which increased brand awareness via digital channels by 40% and led to a 25% increase in lead generation➡️ Re-organization of the service department, which resulted in a reduction of the time to solve customer issues by 30%, while at the same time customer retention rate was increased by 10%

➡️ Serving more than 30 key accounts in the field of IT. Through proactive and strategic upselling initiatives, sales targets were exceeded by 20%➡️ Cross-departmental collaboration to successfully meet customer needs. This resulted in a 10% increase in sales within the first quarter➡️ Developed and implemented customized account plans for each customer, reducing customer churn rates by 15% and increasing overall customer satisfaction by 25%

➡️ Management of 300 key accounts in the photovoltaic industry➡️ Building relationships with key decision makers, identifying customer issues and providing customized solutions➡️ Management of all aspects of the sales process, including price negotiations, contract renewals, and upselling opportunities➡️ Development and implementation of strategic account plans➡️ The working relationship ended due to the company's insolvency

➡️ Managed more than 30 channel partners, consistently exceeding sales goals through effective relationship building and strategic account management➡️ Cross-departmental collaboration in the development and execution of tailored marketing campaigns, resulting in a 30 % increase in channel partner engagement➡️ Lead regular business meetings with sales partners, analyze sales data and market trends to identify growth opportunities and optimize product placement➡️ The working relationship ended due to the company's insolvency

➡️ Leading a team of 3 employees, while successfully achieving the project goals, with a productivity increase of 20% within six months➡️ Coaching through comprehensive training, promotion and development of employees and their skills➡️ Active, cross-functional collaboration to identify and eliminate project obstacles

➡️ Established and maintained direct relationships with corporate organizations, resulting in increased sales and business opportunities➡️ Worked closely with channel partners to maximize sales and business opportunities within the assigned territory➡️ Permanently overachieved an annual sales target of approximately $2.8 million in revenue through effective and structured management of the sales area➡️ Consistent target achievement of over 120%

➡️ Leading and managing a team of up to 15 contact center agents to meet and exceed key KPIs➡️ Working closely with Operations Management to develop and implement strategies and significant process improvements. As a result exceptional customer service with a prompt, professional and courteous manner was achieved➡️ Extensive training of team members in the areas of product knowledge, service and customer interaction

➡️ Achieved daily sales goals by effectively responding to customer needs and preferences through proactive interactions➡️ Successfully used inbound and outbound sales strategies to optimize customer retention and achieve revenue goals➡️ Significant contribution to the achievement of project goals through the use of professional communication and negotiation strategies in calls with customers and prospects

➡️ Successful as a transportation entrepreneur who was known as an independent contractor for on-time delivery and professional services➡️ Proficiency in dealing with all aspects of the transportation business, including customer acquisition and accounting➡️ Management of a diverse client base, primarily from the financial and pharmaceutical sector, where long-term professional relationships have been established