Michael Roland Email & Phone Number

Lausanne Metropolitan Area

Berlin Area, Germany

• Full accountability for the leadership, sales, operations, recruitment and team development of the Berlin and Munich offices, with full supervision of sales of the EU and USA.
• Responsible for expenditure, performance tracking, eradicating gaps, and creating synergistic opportunities to align and optimise the organisation.
• Lead culturally diverse and distributed cross-functional leadership team in the development of new service offerings and process.
• Developed and managed key accounts, market-tested new service offerings and iterate on either the offering or the sales approach in order to reach a successful outcome.

Berlin Area, Germany

• Optimize end-to-end business process. Create project plans, budgets and manage projects from kick-off to delivery.
• Audited and revised all service tracking, billing and accounting processes, successfully recovered over €150k in unpaid work
• Trained PM and Dev teams in Agile techniques and processes
• Introduced IT ticket tracking system
• Managed digital marketing and design asset creation projects

EPFL Innovation Park

• Introduce business process, refine service offering and sales strategy. Acted as single point of contact for all project and client related issues.
• Created and implemented operational, accounting and KPI methods
• Integrated partners and new talent with complementary skill sets to increase service offering.
• Sold into new and existing accounts
• Achieved YOY growth of 100% two years consecutively
• Created and executed project plans and revised as appropriate to meet changing needs and requirements.

Morges, Switzerland

• Responsible for client relationship, revenue management and all aspects of sales operations for several European based customers. In charge of financial forecast process for Europe and ad-hoc analyses.
• Daily liaison with customers and manufacturing sites (China, Korea, Taiwan, Malaysia, and Thailand) on production critical issues
• Projected profit impacts of various scenarios (variations in volume and material cost, lead time, resource allocation, new product introductions, and product life cycle.
• Led quarterly business reviews with customers, internal management and specialists, and collected intelligence specific to customers’ production strategy/planning to assist with business alignment.
• Maintained data within SAP for customer forecasts, pricing and production coding, and collaborated with specialists and management worldwide on revenue attainment and business process projects.
• Conceptualised and co-developed business intelligence and process automation applications with corporate IT, adopted company-wide, used daily by top management.

EMEA

Travelled to remote customer sites to perform service interventions on commercial laboratory equipment. Provided multi-level product demonstrations and user training, calibrated equipment according to customer’s application specific process specifications.

Manassas, VA

• Coordinated capital equipment installation projects and served as company/account liaison.
• Performed benchmark analysis of production equipment performance.

Heath, Ohio, United States