Roland Nathaniel Email & Phone Number

Toronto, Ontario, Canada

London, Ontario, Canada

Hamilton, Ontario, Canada

- Managed organizational accreditation, licensing and compliance with relevant legislation for all aspects of CAP Canada. - Risk Management, including mitigation and relevant reporting to the Board of Directors.- Managed IT, including equipment (MacOS, Win10 and some ChromeOS), systems (Microsoft 365, GSuite), security and relationships with IT suppliers, contractors and the international teams.- Oversaw the building and facilities which included contractors and vendors.- Owned several large project implementations and updates for proprietary systems.

Hamilton, Ontario, Canada

- Oversaw the full accreditation of CAP Canada under the Canadian Association of Credit Counselling Services.- Trained and equipped all members of the team to provide high quality service and advice- Involved in the strategic planning and direction setting of the organization.- Motivated, drove and encouraged the team to deliver results consistently in line withstrategic objectives.- Looked for ways to make debt operations more efficient and effective in reaching ourgoals.- Proactively managed clients’ cases- Negotiated with priority and secondary creditors on behalf of clients- Built relationships with utility services, creditors and insolvency organizations.

Hamilton, Ontario, Canada

- An organization with parentage from the UK, Canada was the third international plant for CAP. It was the first country with an already established credit counselling industry. - Focus of the services were for the poor and vulnerable sector with is much harder to serve through traditional credit counselling.- Established many of the relationships with creditors to reduce interest for clients.- Built a network of insolvency trustees to partner with in resolving debts for clients who had to explore the insolvency route.

Hamilton, Ontario

- Family move back to Ontario.

New Westminster, British Columbia

- Primary focus for the role was the planning and execution of a major upgrade to the CRM system used for our organization. This CRM was used by all departments for the onboarding, information gathering and execution of payments by clients to creditors through a debt management program.- Supported IT, Counselling, Client Services and Administration with projects.- Unique understanding of the end to end experience for clients and the handoffs internally required for positive experience.

New Westminster, British Columbia

- Managed the team that liaised with creditors on behalf of clients in debt setting up debt management plans.- Member of the organizations leadership team and reported the VP of Operations.- Worked closely with the Program Managers (counselling) to ensure continuity of care for our clients and a high degree of engagement.

New Westminster, British Columbia

Helped individuals who found themselves in debt. Educated them about the options available to get back on the a better financial path. Provided hope and encouragement along the journey.

London, Ontario, Canada

• Senior Credit Analyst and Supervisor for a team of credit analysts, administrators and auditors.• Coached individuals on the team with regards to performance and quality.• Managed and motivated team unity and fostered a positive work environment.• Responsible for reports and testing for BAU functions and projects.• Project team to bring the business in line with new Government Anti Money Laundering Regulations.• Project team to launch a new systems platform and new small business credit card product.

London, Ontario, Canada

• Processed credit applications and other account requests.• Problem solved accounts as well as customer inquiries. • Maintained positive supportive relationships with co-workers contributing to a healthy and comfortable work environment.

Aurora, Ontario, Canada

• Organized and tracked the manufacture of a Million dollar bottling project.• Designed components of conveyor system.• Aided and led team in assembly and manufacture of system.