Responsible for managing all aspects of branch operations providing temporary staffing solutions to corporate accounts generating revenues in excess of $XM. Areas of accountability encompass strategic planning, sales, operations, administration, account management, customer service, policies and procedures, human resources functions, accounting, collections, payroll, budgets, and contract oversight including P&L responsibility. Manage a staff of 10 to achieve company goals.✓ Designed and implemented territory business plan resulting in an increase of 9.4% in construction and light industrial accounts.✓ Review monthly income and revenue statements for key indicators and make adjustments to ensure maximum profitability.✓ Partner with DM and HR Director in all employee-training activities. Provide ongoing coaching and mentoring to staff to focus on processes and identify best practices. ✓ Consistently receive outstanding reviews from corporate regarding operations and fiscal performance. ✓ Ensure regulatory compliance with Local, State and Federal Laws, Company liability and the employment verification process.✓ Perform and document quarterly site inspections for every active account to ensure the safety and well-being of all associates and they are properly performing assigned duties.✓ Provide superior customer service through effective communication and prompt follow-up on all pending issues.✓ Work across diverse, cross functional teams to leverage and share best practices, embracing and emphasizing company high standards of excellence. Ensured consistent implementation of company policies and procedures.✓ Won Best Receivables Award. Ensured all past due invoices were collected and kept 90-day accounts under 2%, 2016.✓ Secured a major account by coordinating and delivering a 100-man Rapid Response Team within a 24-hour deadline to react to the impact of Hurricane Harvey resulting in a revenue increase of $XM, 2017.

Accountable for assisting in managing overall store and warehouse (12k sq. ft.) operations including sales/business development, inventory control, facility maintenance, shipping and receiving, deliveries, logistics, customer service/satisfaction, safety programs, merchandising, visual displays and execution of company programs. Trained and managed a staff of 18.Warehouse Operations ▬▬▬▬▬▬▬▬▬▬✓ Improved delivery efficiency by implementing a new order-pulling process in the shipping department resulting in 24% increase of on-time deliveries.✓ Accountable for strategizing and implementing the LEAN program. Designed production flow process and quality assurance control checkpoints through facility to achieve on-time production.✓ Managed replenishment of the store by ensuring the consistent flow of merchandise to meet customer needs and in-stock basics.✓ Developed and incorporated systems that complied with OSHA standards to ensure the highest level of employee safety.Retail Operations ▬▬▬▬▬▬▬✓ Conducted operational assessments, management and training to maximize location profitability.✓ Effective in team building efforts and motivational meetings, increasing employee confidence and job commitment in all departments to achieve maximum productivity. Created an atmosphere of competition that impacted sales revenue by 11%.✓ Created visual merchandising plans/strategies which increased buyer awareness and product sell-through. ✓ Resolved customer issues to achieve win-win solutions within company guidelines. Excellent track record of customer service/retention.✓ Met/exceeded monthly revenue and cost containment objectives. ✓ Continuously evaluated performance to ensure excellence in customer service and outstanding shopping experiences.

Hired to manage all aspects of environmental services operations providing contract services to major healthcare accounts. Responsible for safety, quality control, customer service, patient satisfaction, purchasing, inspections/evaluations, inventory management, vendor management, contract negotiations, client relations, HR, payroll and budgets. Hired, trained and managed staff of 170 conducting performance reviews. Monitored and maintained an operating budget of $300k.✓ Clients included: Palmetto General Hospital; Northwest Medical Center; University of Miami Hospital; HHS; and Cleveland Clinic Weston.✓ Trained and motivated staff utilizing innovative approaches to continuously improve service delivery and productivity of patient satisfaction scores (Press Ganey).✓ Partnered with hospital leadership to provide best-in-class housekeeping, patient flow, linen utilization management, facilities management, and clinical engineering services.✓ Ensured compliance with health, safety, The Joint Commission, OSHA, ACHA regulations, and Infection Control guidelines.✓ Executed and maintained daily quality control systems. Recognized for perfect safety record at Palmetto General Hospital, 2013.✓ Oversaw programs and policies to ensure exceptional cleaning results and maximum operational efficiency.✓ Formulated solutions and resources to correct deficiencies and took immediate action to correct underperforming areas. ✓ Maintained high staff retention by consistently creating and maintaining high morale levels. ✓ Worked across diverse, cross functional teams to leverage and share best practices. ✓ Met operational expense budget objectives, exceeded production plan and controlled operating losses to below plan.

Initially hired into the management training program and promoted to oversee 2 branches with annual revenues of $4M with an emphasis on turning around distressed operations at underperforming locations. Responsibilities included managing sales, client services, market development, operations, staff management and strategic leadership/execution. Managed a staff of 15 with full P&L accountability.✓ Provided operational assessments and management assistance to stores in areas including sales, management, marketing, training, setup, merchandising, ongoing operational support, brand compliance, human resource functions/issues, ensuring profitability and fiscal results. ✓ Emphasis on gross margin improvement as well as revenue and profitability growth of all operations.✓ Trained and developed a team of associates, establishing the highest standards of customer service, strategizing, executing and maximizing sales/profits. Created a positive work environment that resulted in turnover reduction.✓ Assisted branches in identifying operational deficiencies. Ensured sales information and P&L data was current, provided specific recommendations and resources to correct deficiencies, and took immediate action to correct underperforming areas. ✓ Consistently a top producer and high achiever. Recipient of numerous awards, incentives and recognition. Select Sales Achievements▬▬▬▬▬▬▬▬▬▬▬✓ Earned numerous awards during tenure including Super Elite with 148 package points and Corporate Accounts MVP. Invited to attend 4 consecutive elite events for exceptional achievements.✓ Top ranked manager within the company and in top 5% in the region for upsells and protection product sales. ✓ Grew the fleet by 26% through developing strategic relationships with several large car dealers.✓ Obtained high customer service ratings (90 and above), by coaching and developing my team.