I am currently working as a concierge for Claibon Property Services in luxury residential properties across London, from working alone to working as part of a team, meeting residents, contractors and concierge alike. I feel that my personality, professionalism and ability to be able to adapt quickly has allowed me to settle into this role very quickly, allowing me to apply my previous experiences to this role as well as being able to understand what is required from the contractors and understanding the needs of residents and managing agents that manage the properties.

During my time at Urban Pubs and Bars I had worked at sites across London catering from regular gastro pub diners to city workers and tourists in the city. My main role was being front of house, however I had helped with all areas when needed, from washing dishes, training new staff, to organising bookings as well as other responsibilities. I am proud that I’d received a number of 100% ratings for my customer service as well as positive feedback from many customers across all of the different sites that I had worked at. I feel that this has proven my customer service skills and my ability to be able to adapt to new environments well.

During my fixed term position as a Retail Section Coordinator, I'd worked with many sides of the business including people within Head Office, our partners in logistics, in I.T. as well as with assisting the tour experiences department. Having a wealth of retail and management experience in various places, I feel that I was able to contribute a lot in terms of helping to develop the casual retail assistants in to being able to provide better customer service, having a strong work ethic, always being able to keep a cool head under pressure and managing expectations. My main responsibilities were to help manage and develop the casual retail assistants on a day to day basis, opening and closing the store, help with setting up and taking down parts of the store pre and post match days, help with organising the rotas, cashing up, visual merchandising, store moves, stock movements, doing daily briefs, organising daily deployments, all whilst providing a high level of customer service.

During my time as a casual retail assistant at the Highbury House store, I'd worked closely with the management team where I'd learnt a lot about the retail side of Arsenal. This had helped me to quickly develop to become a Match Day Deputy and eventually lead on to a fixed term position as a Retail Section Coordinator at the Flagship store.

I had worked during the Winter season as a temporary peak stylist at the Regent Street store, mainly with the back of house team preparing stock, handling and organising deliveries, completing shop moves, as well as providing help to customers on the shop floor.

During my time at Reward Gateway, which is an employee benefits provider, I'd started my position as a customer service advisor on the phones and had then quickly developed to become an online operations assistant and supervisor working with the online operations and Cash back team. This involved working with spreadsheets and handling sensitive data responsibly, maintaining and updating our online offers, helping to develop and maintain our online services, working with our internal account managers and the sales teams globally, attending internal and external meetings, working with partners abroad, and helping to build relationships with partners to be able to offer the best deals possible.

Had been responsible for; managing stock levels, delegating tasks, handling cash as well as cashing up, opening and closing, working closely with visual merchandisers, organising and developing more efficient systems within the work place etc.

I had been self employed, working as a telecommunications engineer, installing internet and phones in properties for businesses and homes around the UK.

Sales Advisor

During my time at Clinton's, I'd been a key holder, opened and closed the store, was responsible for organising the stock room, transferring stock between stores, handling and organising deliveries, as well as helping with moves, handling cash, delegating tasks, focusing on customer service and many other things.